Crystal Crawford
Lubbock
Summary
Detail-oriented Pharmacy Technician with a strong focus on patient education, medication administration, and collaboration with healthcare teams. Committed to enhancing patient outcomes through effective communication and adherence to safety protocols.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Certified Pharmacy Technician
Walgreens
Lubbock
11.2025 - Current
- Assisted pharmacists in preparing and dispensing medications for patients.
- Managed inventory by verifying stock levels and placing orders as needed.
- Educated patients on proper medication usage and potential side effects.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Processed prescription claims through pharmacy management systems efficiently.
- Maintained a clean and organized work environment in the pharmacy area.
- Supported training of new pharmacy technicians and staff members effectively.
- Resolved customer inquiries and concerns regarding medications promptly.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Entered patient profile information into computer systems accurately and completely.
- Maintained clean and organized pharmacy shelving and work areas.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Maintained records of controlled substances dispensed according to state regulations.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Assisted patients in understanding their medication instructions and usage directions.
- Compiled customer demographic, allergy, and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Resolved customer complaints regarding product quality or quantity issues.
- Generated labels for compounded medications using an automated system.
- Prepared pricing and instruction labels for placement on prescriptions.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Prepared prescription transfers to other pharmacies.
- Interpreted and processed medication orders under supervision of pharmacist.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
Certified Patient Care Technician
Umc
Lubbock
08.2025 - Current
- Assisted healthcare providers in delivering patient care in a fast-paced environment.
- Monitored and recorded vital signs to support clinical assessments.
- Prepared exam rooms ensuring cleanliness and readiness for patient visits.
- Educated patients on treatment plans and post-care instructions.
- Collaborated with team members to streamline patient intake processes.
- Administered basic medical procedures under the supervision of licensed staff.
- Maintained inventory of medical supplies to ensure availability for treatments.
- Communicated effectively with patients to address concerns and provide support.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to family members during difficult times.
- Answered call lights promptly while providing exceptional customer service.
- Recorded patient medical histories, vital statistics and test results in electronic medical records system.
- Reported any changes in patient condition immediately to supervisor or nurse.
- Collected biological samples for laboratory testing.
- Participated in continuing education programs related to healthcare delivery systems.
- Administered oral medications to patients under the direction of a nurse or physician.
- Performed vital signs monitoring including temperature, pulse, respiration and blood pressure.
- Transported patients to different areas within the hospital using wheelchairs or stretchers as needed.
- Maintained supply inventories by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
- Provided basic patient care services such as changing bed linens and emptying drainage bags.
- Collaborated with multidisciplinary team members regarding patient care plans.
- Assisted nursing staff with treatments and procedures, such as wound care and catheterization.
- Responded promptly to emergency situations involving patient safety or well-being.
- Monitored vital signs of critically ill patients according to established protocols.
- Assisted nurses with admission paperwork for new patients.
- Educated patients on health topics such as nutrition, hygiene and medication compliance.
- Ensured cleanliness of patient rooms by disinfecting surfaces and equipment regularly.
- Reviewed charts prior to each shift to ensure accuracy in documentation.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Notified senior staff of patient emergencies to optimize outcomes.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Reminded patients to take prescribed medications or nutritional supplements.
- Administered medications and educated patients and families on correct at-home administration.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Certified Medication Aide
Shiftkey
Lubbock
01.2022 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Administered medications to patients as prescribed by healthcare providers.
- Documented medication administration and patient observations in electronic health records.
- Assisted patients with daily living activities, promoting independence and comfort.
- Collaborated with healthcare teams to ensure cohesive patient care strategies.
- Educated patients and families on medication usage and potential side effects.
- Maintained a clean and organized medication storage area following safety protocols.
- Participated in training sessions for new staff on medication administration practices.
- Assisted with medication administration, including dispensing and documentation of patient medications.
- Maintained accurate records regarding patient's medical history, vital signs and progress notes.
- Provided patient education regarding medications and their potential side effects.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained current knowledge of state regulations related to medication administration.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Monitored vital signs during medication administration to quickly identify complications.
- Performed monthly audits of controlled substances in accordance with regulatory standards.
- Maintained medication stock and cleaned patient rooms and equipment.
- Calculated dosages accurately based on physician orders and age-specific dosing guidelines.
- Utilized computer systems efficiently for ordering, tracking and documenting all aspects of medication management.
- Adhered strictly to infection control protocols while preparing or administering medications.
- Ordered, received, stored and inventoried medications as required by facility policies and procedures.
- Monitored patients for adverse reactions to prescribed medications.
- Communicated effectively with physicians, nurses and other healthcare professionals about medication orders.
- Participated in quality assurance activities related to medication management processes.
- Managed the storage of hazardous drugs and disposal of expired and unused medications according to policy guidelines.
- Assessed patient needs in response to medications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Assisted patients with personal care to alleviate burden on family members.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Verified accuracy of doctor orders prior to administering medications.
- Observed strict confidentiality standards when handling confidential information.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Provided support services for pharmacists in order entry tasks such as verifying patient information or entering data into electronic health records.
- Responded promptly to changes in patient condition or needs that require alteration in medication therapy.
- Evaluated the effectiveness of prescribed medications on an ongoing basis.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Researched medications to better understand properties and interactions with other drugs.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Obtained, recorded and reported patient vital signs for medication administration.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Promoted clean and sanitary environment by maintaining department equipment.
- Liaised with nursing staff to prepare and administer prescribed medications to patients.
Certified Nursing Assistant
Shiftkey
Lubbock
02.2019 - Current
- Provided direct patient care under supervision of nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients to address their needs and concerns.
- Collaborated with multidisciplinary teams to enhance patient care quality.
- Trained new staff on best practices for patient interactions and safety protocols.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Administered medications as directed by registered nurse or physician.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Certified Patient Care Technician
Urgent Care
Lubbock
03.2021 - 02.2024
- Assisted healthcare providers in delivering patient care in a fast-paced environment.
- Monitored and recorded vital signs to support clinical assessments.
- Prepared exam rooms ensuring cleanliness and readiness for patient visits.
- Educated patients on treatment plans and post-care instructions.
- Collaborated with team members to streamline patient intake processes.
- Administered basic medical procedures under the supervision of licensed staff.
- Maintained inventory of medical supplies to ensure availability for treatments.
- Communicated effectively with patients to address concerns and provide support.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to family members during difficult times.
- Answered call lights promptly while providing exceptional customer service.
- Recorded patient medical histories, vital statistics and test results in electronic medical records system.
- Reported any changes in patient condition immediately to supervisor or nurse.
- Collected biological samples for laboratory testing.
- Participated in continuing education programs related to healthcare delivery systems.
- Administered oral medications to patients under the direction of a nurse or physician.
- Performed vital signs monitoring including temperature, pulse, respiration and blood pressure.
- Transported patients to different areas within the hospital using wheelchairs or stretchers as needed.
- Maintained supply inventories by checking stock to determine inventory level, anticipating needed supplies and placing orders when necessary.
- Collaborated with multidisciplinary team members regarding patient care plans.
- Provided basic patient care services such as changing bed linens and emptying drainage bags.
- Assisted nursing staff with treatments and procedures, such as wound care and catheterization.
- Responded promptly to emergency situations involving patient safety or well-being.
- Monitored vital signs of critically ill patients according to established protocols.
- Assisted nurses with admission paperwork for new patients.
- Educated patients on health topics such as nutrition, hygiene and medication compliance.
- Ensured cleanliness of patient rooms by disinfecting surfaces and equipment regularly.
- Reviewed charts prior to each shift to ensure accuracy in documentation.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
Certified Medical Assistant
Covenant Medical Center
Lubbock
02.2019 - 02.2023
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms and ensured medical supplies were stocked.
- Documented patient histories and vital signs in electronic health records.
- Scheduled patient appointments and managed front office operations.
- Educated patients on treatment plans and medication instructions.
- Coordinated referrals to specialists and managed follow-up care.
- Maintained compliance with healthcare regulations and safety protocols.
- Supported clinical staff with administrative tasks and patient care activities.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to prevent infection and check for healing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Contacted medical facilities to schedule patients for admission.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Cleaned and maintained medical equipment following procedures and standards.
- Processed orders for medical supplies and lab equipment.
Education
Lubbock Medical Assistant School
Lubbock, TX04-2018
Associate of Arts - Medical Administration
Western Texas College
SnyderSkills
- Medication dispensing
- Patient education
- Prescription processing
- Inventory management
- HIPAA compliance
- Electronic health records
Certification
Certified Medication Aide
Timeline
Certified Pharmacy Technician
Walgreens
11.2025 - Current
Certified Patient Care Technician
Umc
08.2025 - Current
Certified Medication Aide
Shiftkey
01.2022 - Current
Certified Patient Care Technician
Urgent Care
03.2021 - 02.2024
Certified Nursing Assistant
Shiftkey
02.2019 - Current
Certified Medical Assistant
Covenant Medical Center
02.2019 - 02.2023
Lubbock Medical Assistant School
Associate of Arts - Medical Administration
Western Texas College