Crystal Crayton
Indianapolis,IN
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 5 years of related experience. Patient Care Tech assisting Nursing with patient vitals, lab tests, cleaning patient when patient is unable to care for them selves, maintain patient overall cleanliness. Willing to relocate to: Indianapolis, IN - Indianapolis, IN - Indianapolis, IN Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Community Health Network
Indianapolis, IN
09.2021 - 11.2023
- Patient Check In-out
- Scheduling appointments
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Assisted with scheduling follow-up appointments according to provider availability.
Unit Secretary
CERTIFIED TECH
Indianapolis, IN
01.2014 - 07.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Maintained current and accurate medical records for over 13 patients
- Organized paperwork such as charts and reports for office and patient needs
- Completed skilled administrative work to support all office staff and operational requirements
- Organized patient files and streamlined operations to improve efficiency
- Kept detailed records of office inventories and placed $1000 orders for more supplies
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged patient's
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
FACILITATOR
Geo Group
Plainfield, IN
07.2012 - 12.2013
- Thinking for a Change Facilitator Responsible for coordinating classroom instruction in the areas of career planning, social adjustment, personal management, social skills development, cognitive restructuring and development of problem-solving skills
- Conducts a periodic review of curriculum and resources available to enhance an inmate's participation in pre-release and life skills programs
- Maintains class rosters, attendance records, and provides certificates for pre-release life skills programs
- Assesses inmate needs and makes referrals to appropriate staff
- Participates in formulating and developing post-release plans and encourages them to assume the responsibility for post-release behaviors and activities
- Participates in orientation of residents regarding the T4C treatment program
- Facilitates and co-facilitates didactic educational presentations, group counseling, and individual counseling sessions
- Assist in the coordination of resident program schedules to ensure the needs of the resident and goals set by Individual Program Plan are met.
ASSISTANT MANAGER, GUESTS SERVICE MANAGER
McDonald's
Fishers, IN
04.2010 - 07.2012
- Responsible for monitoring staffing levels in restaurant
- Crew member orientations follow-up orientations and implementing action plans, which pursue all avenues for possible candidates
- Budgets and ensuring proper stock levels of products are maintained and P&L statements
- Develops action plans for increase for more moral and build an atmosphere which creates fun and builds teamwork spirit
- Focus on service times: Front counter, Drive-thru and Kvs times also cash audits, Pop's for new products insuring service crew promotes new product, track volumes of new products.
SHIFT MANAGER
Juvenile Detention Center
Indianapolis, IN
06.2006 - 02.2010
- Reviewed all disciplines issued to youth so as to ensure their compliance with Behavioral Management system
- Produced narrative and statistical reports to Security Manager on faculty, youth behavior, staffing and security issues
- Maintain accurate records on Youth Management staff attendance organized duties among staff to ensure efficient operation of Center
- Produced written and verbal reports on all incidents involving use of confinement, special needs room, attempted or actual escapes, use of force, property damage, suicide attempts, and any other unusual incidents to Security Manager
- Submitted time-sheets for staff payroll
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department
- Trained and supervised staff members
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Cross-trained in every store role to maximize operational knowledge
- Increased overall team efficiency and productivity.
Education
High school or equivalent - Medical Assisting
Harrison College
Some College (No Degree) - Medical Billing
AAPC
Indianapolis, INSkills
- Computer Skills (Microsoft Word, Power Point, Excel)
- Medical office administration
- Medication stock orders
- Outlook
- Patient database updates
- Filing
- Patient data confidentiality
- Time management
- Lab test documentation
- Organized
- Charting and clinical documentation
- Decision making
- Patient records maintenance
- Patient privacy
- Scheduling
- Medical Records Management
- Team player
- Unit secretary training
- Clients, Telephone
- Inpatient care
- Receptionist
- CPR
- Data Entry
- EKG
- Microsoft Word
- Vital Signs
- Medical Terminology
- Medical Records
- Customer Service Skills
- Billing
- Customer service
- Microsoft Outlook
- Hospital Experience
- EMR Systems
- Analysis skills
- Behavior Management
- Crisis Intervention
- Insurance Verification
- Typing
- Communication skills
- Documentation review
- Managed care
- CPT coding
- Epic
- ICD-10
- Medical Scheduling
- Medical billing certificated
- Medical terminology
- Medical records
- Revenue cycle management
- EMR systems
- Accounts receivable
- Hospital experience
- Records management
- Vital signs
- Patient Intake
- HIPAA Compliance
Certification
- CPR Certification
- Medical Billing Certificate
Timeline
Patient Service Representative
Community Health Network
09.2021 - 11.2023
Unit Secretary
CERTIFIED TECH
01.2014 - 07.2019
FACILITATOR
Geo Group
07.2012 - 12.2013
ASSISTANT MANAGER, GUESTS SERVICE MANAGER
McDonald's
04.2010 - 07.2012
SHIFT MANAGER
Juvenile Detention Center
06.2006 - 02.2010
High school or equivalent - Medical Assisting
Harrison College
Some College (No Degree) - Medical Billing
AAPC
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