Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Cruz

Windsor

Summary

Dynamic receptionist with proven expertise at Platinum Roofing, excelling in customer relations and appointment scheduling. Demonstrated strong organizational skills and effective communication, enhancing client satisfaction and streamlining office operations. Adept at data entry and maintaining confidentiality, contributing to a professional and welcoming environment. Committed to delivering exceptional service and support.

Overview

12
12
years of professional experience

Work History

Receptionist

USA Roof Masters
07.2025 - Current


  • Confirmed appointments, communicated with clients
  • Answered phone promptly


  • Organized, maintained and updated information in computer databases.
  • Make cold calls to customers to set up inspection dates and times

Receptionist

Platinum Roofing
01.2023 - 06.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Improved workflow by introducing more efficient document handling and organization practices.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.

Laborer/Receptionist

Wilcox Carpentry
06.2013 - 01.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
  • Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
  • Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
  • Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Collected [Type] payments, processed transactions and updated relevant records.

Education

GED -

Afton Central School
Afton

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Data inputting
  • Office administration
  • File management
  • Schedule management
  • Mail handling
  • Document management
  • Professional demeanor
  • Calendar management
  • Documentation and reporting
  • Typing speed
  • Office management
  • Bookkeeping
  • Mail distribution
  • Front desk operations
  • Recordkeeping and bookkeeping

Timeline

Receptionist

USA Roof Masters
07.2025 - Current

Receptionist

Platinum Roofing
01.2023 - 06.2025

Laborer/Receptionist

Wilcox Carpentry
06.2013 - 01.2018

GED -

Afton Central School

Similar Profiles

CREATE PROFILE