Crystal Cruz
Mascotte,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Electro-Mechanic Industries LLC
09.2021 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Led administrative team in supporting department heads, ensuring smooth day-to-day operations.
- Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
- Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Executive Assistant and Office Manager
Sunshine State Medical Inc.
09.2019 - Current
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Called and faxed pharmacies to submit prescriptions and refills.
- Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
- Managed multiple projects simultaneously using organizational and analytical skills.
Staff Accountant
CPA Solutions Inc.
01.2016 - 09.2019
- Monitored and tracked expenses to keep business on track with financial targets.
- Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
- Reached out to customers to verify information and follow up on issues.
- Created financial statements using Quick-books Premier.
- Investigated and resolved discrepancies in monthly bank accounts.
- Gathered information and entered data into computer system.
- Supported department staff by performing wide range of clerical and administrative tasks.
Accounts Payable Specialist
Perfumeland Of Orlando Inc.
08.2012 - 12.2015
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Coded invoices and other records to maintain organized and accurate records.
- Worked closely with department personnel to produce accurate and timely bills.
- Liaised with vendors and customers to confirm information and address client issues.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
Accounts Payable Clerk
Maudlin International Trucks
02.2010 - 08.2012
- Facilitated payment of invoices due by sending bill reminders and contacting clients.
- Expedited payments by verifying accuracy and currency of vendor information.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Maintained accounting ledgers by verifying and posting account transactions.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Maintained historical records by microfilming and filing documents.
Administrative Assistant
Beverage Corporation International
01.2002 - 01.2010
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
- Entered invoice data into company's computer system and updated details, including customer contacts and delivery dates to keep information current.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Organized projects by delegating tasks to appropriate personnel and overseeing quality control duties.
- Prepared and filed financial statements such as balance sheets and income statements.
- Prioritized tasks to meet deadlines and maintain quality standards.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Answered and routed telephone calls and took messages.
Education
Associate of Science - Business Office Administration
Valencia College
Orlando, FLTechnical Certificate - Office Specialist
Valencia College
Orlando, FLTechnical Certificate - Office Management
Valencia College
Orlando, FLTechnical Certificate - Business Specialist
Valencia College
Orlando, FLTechnical Certificate - Office Support
Valencia College
Orlando, FLSkills
- Record-keeping skill
- Oral and written communication
- Documentation abilities
- Customer assistance and support
- Reporting and documentation
- Telephone and email etiquette
- Timeline management
- Database entry
- Quick-Books Premier
- Bookkeeping
- AR/AP
- Accounting support
- Strategic decision making
- Team Leadership
- Account Reconciliation
- Clerical support
- Staff Management
- Business administration
- Organizational skills
Certification
- Certification in Notary Public
- Certified Pool & Spa Operator Certification
Languages
Spanish
English
Timeline
General Manager
Electro-Mechanic Industries LLC
09.2021 - Current
Executive Assistant and Office Manager
Sunshine State Medical Inc.
09.2019 - Current
Staff Accountant
CPA Solutions Inc.
01.2016 - 09.2019
Accounts Payable Specialist
Perfumeland Of Orlando Inc.
08.2012 - 12.2015
Accounts Payable Clerk
Maudlin International Trucks
02.2010 - 08.2012
Administrative Assistant
Beverage Corporation International
01.2002 - 01.2010
Associate of Science - Business Office Administration
Valencia College
Technical Certificate - Office Specialist
Valencia College
Technical Certificate - Office Management
Valencia College
Technical Certificate - Business Specialist
Valencia College
Technical Certificate - Office Support
Valencia College
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