Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Crystal Cuevas

San Diego,CA

Summary

Experienced and results-driven Account Manager skilled in cultivating strong partnerships, maintaining key accounts, and driving revenue growth. Adept at expanding professional networks, influencing decision-makers, and implementing successful strategies. Known for collaborative leadership style and expertise in customer relationship management.

Overview

8
8
years of professional experience

Work History

Account Manager

Kurvana
05.2021 - Current
  • Manages territories in Los Angeles, San Diego and Santa Barbara County.
  • Trains clientele staff about Kurvana products and provides samples to encourage sell-through.
  • Acts as client advocate and works with internal departments to ensure client needs are understood and satisfied.
  • Conducts client and market research by collecting and analyzing data through various CRM systems such as Salesforce, Pistil Data and Leaflink.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Monitored industry trends to provide informed recommendations on new potential products.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Liaised with marketing and sales teams to develop targeted campaigns.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.

Travel Consultant

Senia's Lens
04.2016 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.

Supervisor

Gradus By SOCC
02.2019 - 09.2021
  • Supervised sales floor and maintained a customer friendly work environment
  • Organized stock room daily
  • Made deposits at least twice a day from register to safe
  • Created order list weekly while researching the newest and most innovative products to add to sales floor
  • Received product and made payments to vendors while maintaining organization of files and logging exact payments and payment plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Social Media Content Creator

Optimized Events
07.2019 - 07.2020
  • Organized and handled social media accounts from home with occasional office visits
  • Researched companies and brands that would benefit from our services including event planning, coordinating parties, networking/business events, etc
  • Recommended new marketing strategies via social media amid the pandemic.
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Crafted compelling copy for various platforms to drive user interest and interaction.
  • Organized cross-promotional campaigns with other brands or partners, mutually benefiting both parties through increased exposure from shared audiences.

Education

Allan Hancock College
05.2014

Santa Maria High School
06.2010

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Networking skills
  • Customer Relationship Management (CRM)
  • Cross-Functional Collaboration
  • CRM Software
  • Product Training
  • Administrative Oversight
  • Staff Management
  • Data Analytics

Languages

Spanish
Native or Bilingual
Italian
Elementary
French
Elementary

Timeline

Account Manager

Kurvana
05.2021 - Current

Social Media Content Creator

Optimized Events
07.2019 - 07.2020

Supervisor

Gradus By SOCC
02.2019 - 09.2021

Travel Consultant

Senia's Lens
04.2016 - Current

Allan Hancock College

Santa Maria High School

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Crystal Cuevas