Crystal Cunningham
Brooklyn,NY
Summary
Hard working and motivated Eligibility Specialist II, who has acquired extensive knowledge in the field of Department of Social Services with qualifications necessary to make an immediate and positive contribution to the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Principal Administrative Associate 1 Supervisor
The City Of New York Administration
New York, NY
11.2012 - Current
- Resolved discrepancies with client's food stamp benefits to verify eligibility.
- Communicated with people from various cultures and backgrounds on claim process.
- Processed claims and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing claim data to determine eligibility for economic assistance.
- Assisted clients with accurate eligibility form, application and document completion.
- Scheduled appointments with applicants to gather information and explain claim or benefits processes.
- Reviewed cases for different case scenarios determined which qualification criteria for individuals.
- Developed extensive fact-checking and research skills by continuously reviewing various options.
- Devised and implemented strategies to streamline eligibility verification processes.
- Facilitated information and resource exchanges with external agencies to progress client claim.
- Established databases to track, analyze and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
Automated Finger Imaging Technician Supervisor
IT Support Specialist
04.2003 - 11.2012
- Lead team of 10 Automated Finger Imaging system (AFIS) operators' personnel focused on fraud prevention.
- Formulated plans for improving procedures, training and processes.
- Calibrated, maintained and operated equipment for maximum performance.
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
- Investigated system issues and implemented resolutions to reduce downtime.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Recommended technology upgrades to improve client security.
- Maintained authoritative knowledge through continued education and ongoing training.
- Formulated plans for improving procedures, training and processes.
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
- Maintained authoritative knowledge through continued education and ongoing training.
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Phoenix, AZSkills
- Multicultural Populations
- Crisis Situations
- Reference Assistance
- Benefits Guidelines
- POS Systems
- Eligibility Requirements
- Applicant Support and Service
- Applicant Interviewing
- Data Entry
- Timely Processing
- Enrollment Procedures
- Confidential Records Management
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Principal Administrative Associate 1 Supervisor
The City Of New York Administration
11.2012 - Current
Automated Finger Imaging Technician Supervisor
IT Support Specialist
04.2003 - 11.2012
Some College (No Degree) - Business Administration And Management
University of Phoenix
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