Crystal Cunningham
Dexter,MO
Summary
Hardworking and passionate person with strong organizational skills eager to begin a new position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Licensed Insurance Sales Agent
SelectQuote
Kansas City, MO
08.2020 - Current
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Developed comprehensive marketing plans to generate leads and drive sales growth in a competitive market.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Built long-lasting relationships with clients through excellent communication and attentive service.
- Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
- Increased client satisfaction by providing personalized insurance consultations and recommendations.
- Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Department Manager
Walmart
Dexter, MO
03.2017 - 08.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
Education
High School Diploma -
Southland High School
Cardwell, MO05.2000
No Degree - First Year Basic
Mississippi County Community College
Blytheville, ARNo Degree - Psychology
Williams Baptist College
Walnut Ridge, ARSkills
- Policy analysis
- Customer Service
- Licensed Insurance Agent
- Insurance sales
- Product Knowledge
- Customer Needs Assessment
- Customer Retention
- New Business Development
- Account Management
- Rapport Building
- Quotes and sales
- HIPAA Compliance
Timeline
Licensed Insurance Sales Agent
SelectQuote
08.2020 - Current
Department Manager
Walmart
03.2017 - 08.2020
High School Diploma -
Southland High School
No Degree - First Year Basic
Mississippi County Community College
No Degree - Psychology
Williams Baptist College