Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Cunningham

Dexter,MO

Summary

Hardworking and passionate person with strong organizational skills eager to begin a new position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Licensed Insurance Sales Agent

SelectQuote
08.2020 - Current
  • Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
  • Streamlined policy renewal processes for improved efficiency and client retention rates.
  • Developed comprehensive marketing plans to generate leads and drive sales growth in a competitive market.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Built long-lasting relationships with clients through excellent communication and attentive service.
  • Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
  • Increased client satisfaction by providing personalized insurance consultations and recommendations.
  • Managed existing accounts with a high level of professionalism, addressing any concerns or changes in coverage as needed.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Department Manager

Walmart
03.2017 - 08.2020
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.

Education

High School Diploma -

Southland High School
Cardwell, MO
05.2000

No Degree - First Year Basic

Mississippi County Community College
Blytheville, AR

No Degree - Psychology

Williams Baptist College
Walnut Ridge, AR

Skills

  • Policy analysis
  • Customer Service
  • Licensed Insurance Agent
  • Insurance sales
  • Product Knowledge
  • Customer Needs Assessment
  • Customer Retention
  • New Business Development
  • Account Management
  • Rapport Building
  • Quotes and sales
  • HIPAA Compliance

Timeline

Licensed Insurance Sales Agent

SelectQuote
08.2020 - Current

Department Manager

Walmart
03.2017 - 08.2020

High School Diploma -

Southland High School

No Degree - First Year Basic

Mississippi County Community College

No Degree - Psychology

Williams Baptist College

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Crystal Cunningham