Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Crystal Curry

Picayune,MS

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
years of professional experience

Work History

Maximus

Customer Service Representative
09.2022 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Boost Mobile

Sales Representative
04.2019 - 09.2022

Job overview

  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Keith’s Superstore

Cashier
09.2018 - 05.2019

Job overview

  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.

Walmart

Sales Associate
03.2016 - 08.2018

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Pearl River Central High School
Carriere, MS

05.2014

Skills

  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Product Knowledge
  • Data Collection
  • Account updating
  • Data Entry
  • Conflict Resolution
  • Money handling abilities
  • Active Listening
  • Computer Proficiency
  • Information Security
  • Paperwork Processing

Timeline

Customer Service Representative

Maximus
09.2022 - Current

Sales Representative

Boost Mobile
04.2019 - 09.2022

Cashier

Keith’s Superstore
09.2018 - 05.2019

Sales Associate

Walmart
03.2016 - 08.2018

Pearl River Central High School

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Crystal Curry