- Cooking
- Watching Movies and TV Shows
- Martial Arts
- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like looking at the stars and learning about constellations
- I enjoy cooking for friends and family gatherings
- Strategy Games
- Swimming & Camping
- Video Gaming
- Animal Care
- Reading
Crystal Cushing
1469 Manzanita Ave, Chico,CA
Summary
Dynamic Employment & Eligibility Specialist II with the County of Butte, recognized for exceptional client support and comprehensive case coordination. Proven expertise in eligibility evaluation and detailed documentation management, fostering strong relationships and exceeding service standards. Adept at effective communication and critical thinking, ensuring tailored solutions for diverse client needs. Bring a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Employment & Eligibility Specialist II
County of Butte
01.2019 - Current
- Interviewed applicants and explained scope of different available benefits. While explaining benefits in easy to understand terms. Recognized client barriers and devised strategies to resolve.
- Assisted clients with completion of applications and paperwork by ensuring accurate eligibility form, application and document completion. Followed guidelines when reviewing applicant data to determine eligibility for assistance.
- Communicated with people from various cultures and backgrounds on application process. Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Investigated and resolved case and benefit issuance concerns with promptly responding to inquiries and requests from clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals by responding to client requests, offering excellent support and tailored recommendations to address needs.
- Paid attention to detail while completing assignments.
- Maintained up-to-date knowledge of procedures and policy changes demonstrating adaptable and proficient new concepts quickly and efficiently. Created and maintained detailed database
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assisted in training new personnel on current eligibility requirements, policies and services.
- Engaged wider departments in accurate, timely paperwork completion.
- Demonstrated leadership skills in managing projects from concept to completion.
- Handled assignments independently with good judgement and critical thinking skills.
Senior Office Specialist
County of Butte, DEPT of Social Services
11.2013 - 01.2019
- Answered and managed incoming and outgoing calls on a multi-line phone system while recording accurate messages for distribution to office staff. Opened and properly distributed incoming mail to promote quicker response to client inquiries. .
- Completed daily logs for management review by following detailed directions from management to complete daily paperwork and computer data entry. Managed data and correspondence to secure information across complex landscapes of organizational departments
- Volunteered to help with special projects of varying degrees of complexity. Drafted common document templates to reduce time spent creating documents from scratch. Planned and coordinated logistics and materials for staff meetings and client appointments for staff teams. Prepared and edited documents to produce precise, accurate and professional communication.
- Remained solutions-oriented in face of complex problems to assist management and overall direction.
- Trained and supervised employees on office policies and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained clean reception area to promote positive, professional environment for clients.
- Provided clerical support to employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Office Administration & Record Keeping
Butte College
Oroville, CA10-2013
No Degree - Baking And Pasty Certificate
California Culinary Academy
San Francisco, CA04-2006
Skills
- Comprehensive case coordination
- Service eligibility verification
- Detailed documentation management
- Evaluating qualification requirements
- Client support
- Eligibility evaluation expertise
- Task management
- Effective communication skills
- Data sourcing expertise
- Recordkeeping and data input
- Interview assessment skills
- Strong oral presentation skills
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 2 in the development of Updated in-depth easy to follow manuals.
- Achieved increased stability and agility by introducing updated manual for multiple positions tasks.
- Achieved Reduced call rates by completing case/benefits review with accuracy and efficiency.
- Documented and resolved issuance discrepancies which led to exceptional client reassurance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- FEMA Training - Current
- Data Entry, County of Butte - Current
- Employment & Eligibility Specialist Training - January, 201
- Diaster Relief & Animal Diaster Relief, County of Butte - Current
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Employment & Eligibility Specialist II
County of Butte
01.2019 - Current
Senior Office Specialist
County of Butte, DEPT of Social Services
11.2013 - 01.2019
No Degree - Office Administration & Record Keeping
Butte College
No Degree - Baking And Pasty Certificate
California Culinary Academy