Crystal Dalton
Blackstone,VA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Unit Secretary/Telemetry Technician
CMH VCU
03.2022 - Current
- Manage and run one or more hospital units in main hospital
- Answering phones, data management, client relations, and managing day to day billing, appointments and other office management duties
- Monitor and manage several monitoring computer screens and compiling data for nurses and staff.
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Processed lab paperwork and requests according to physicians' orders.
- Developed training protocols for new unit secretaries.
- Drafted unit correspondence, memos, and department updates.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Facilitated lab orders and medication administration.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed and filed financial documentation for accounting purposes.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Organized patient files and streamlined operations to improve efficiency.
- Answered phone calls and messages for physicians and other medical facilities, scheduling appointments and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Managed financial documentations such as expense reports and invoices.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed office logistics by scheduling appointments, maintaining files.
- Observed and evaluated cardiac activity and reported changes to medical staff
- Followed all protocols to respond to irregular cardiac activity
- Monitored and documented heart rhythms according to physicians' orders
- Demonstrated in-depth understanding of telemetry equipment functions
- Assisted with improvement and implementation of cardiac log forms
- Tracked findings of procedures such as EKGs using manual and automated recording devices
- Maintained and adjusted cardiology and pulmonary equipment
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log
- Employed specialized procedural knowledge and equipment to test and document patient cardiac activity
- Utilized stethoscopes, thermometers and sphygmomanometers to meet patient needs and prescribed medical therapies
- Measured heart chamber sizes and wall thickness against expected sizes to detect abnormalities
- Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training
- Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses
- Assisted on cardiac cauterizations by operating multi-channel physiologic monitor
- Contributed to diagnosis of pulmonary disorders by evaluating patient pulmonary systems using spirometers and other respiratory testing equipment
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Helped physicians complete cardiac issues and peripheral vascular concerns by assisting with procedures such as pacemaker insertions and balloon angioplasties
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices
Patient Care Technician
PCT, CMH VCU
03.2022 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assembled admissions pages and added new pages to patients' charts.
- Helped patients complete activities of daily living.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned, sanitized and moved hospital equipment.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Provided physical support to patients through diverse types of mobility assistance.
- Provided transportation services for all patients in hospital environment using appropriate equipment.
Certified Nursing Assistant
Heritage Hall Nursing Home
10.2021 - 02.2022
- I worked with residents on a daily basis and have experience with residents with dementia and mental disabilities
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care 17-20 bed unit by continuously checking in with patients and families and quickly providing care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Certified Nursing Assistant
Amelia Nursing and Rehabilitation Center, Amelia
04.2018 - 10.2019
- I work with residents daily and have experience with residents with dementia and mental disabilities.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Maintained best-in-class standards for individualized care 17-25 bed unit by continuously checking in with patients and families and quickly providing care.
CSA III
Piedmont Geriatric Hospital
01.2018 - 04.2019
- Gained familiarity with company products to answer customer questions and make recommendations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Demonstrated safe practices and procedures in store by adhering to company standards.
- Connected with customers by listening to concerns and answering questions.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Connected with customers to address questions and resolve issues through phone and email.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
Manager / Co- Owner
C.D. Custom Diecast Displays
02.2016 - Current
- Business Management
- Account Management
- Customer Relations
- Billing and Invoices
- Decal Designer and Fabricator
- Decal Application
Owner
Crystal's Cakes And Moore
10.2011 - Current
- Business Management
- Account Management
- Customer Relations
- Billing and Invoices
- Cake baker and decorator
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
Lead Teacher
Children of America
01.2006 - 01.2008
- Creative designs
- Direct contact with clients, distributors and other centers
- Analyzed departmental documents for appropriate distribution and filing
- Obtained documents, clearances, certificates, and approvals from local., state and federal agencies
- Processed accounts receivable and accounts payable
- Liaised with vendors to order and maintain inventory
- Manage executive's calendar and coordinated weekly projects and team meetings
- Earned management trust by serving as key holder, responsibility in opening and/or closing center
- Described service to clients and accurately explained details of services
- Politely assisted clients in person and via telephone
- Conducted computer instruction and technical support
- Obtained my Child Development Associate's Degree
Lead Teacher
La Petite Academy
01.2004 - 01.2006
- Creative designs
- Direct contact with clients, distributors and other centers
- Analyzed departmental documents for appropriate distribution and filing
- Obtained documents, clearances, certificates, and approvals from local., state and federal agencies
- Processed accounts receivable and accounts payable
- Liaised with vendors to order and maintain inventory
- Manage executive's calendar and coordinated weekly projects and team meetings
- Earned management trust by serving as key holder, responsibility in opening and/or closing center
- Described service to clients and accurately explained details of services
- Politely assisted clients in person and via telephone
- Conducted computer instruction and technical support
- Business Management
- Account Management
- Customer Relations
- Billing and Invoices
- Decal Designer and Fabricator
- Decal Application
Lead Teacher
Minnieland Private Day School
01.1999 - 01.2004
- Creative designs
- Direct contact with clients, distributors and other centers
- Analyzed departmental documents for appropriate distribution and filing
- Obtained documents, clearances, certificates, and approvals from local., state and federal agencies
- Processed accounts receivable and accounts payable
- Liaised with vendors to order and maintain inventory
- Manage executive's calendar and coordinated weekly projects and team meetings
- Earned management trust by serving as key holder, responsibility in opening and/or closing center
- Described service to clients and accurately explained details of services
- Politely assisted clients in person and via telephone
- Conducted computer instruction and technical support
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students
Education
Associate of Applied Science - Health Sciences and Management
Southside Virginia Community College
Alberta, VA05.2023
Phlebotomy - Plebotomy
SVCC
Alberta, VA06.2019
AAS - Nursing
SVCC
Alberta, VA05.2025
Certified Nurse Assistant - Nursing
Southside Virginia Community College
Farmville, VA06.2018
High School Diploma -
Woodbridge High School
Woodbridge, VA01.1999
No Degree - Business Management And Accounting
Argosy University
Orange, CA01.2017
Skills
- Budgeting (10 years)
- Billing (10 years)
- Cash management (10 years)
- Client relations (10 years)
- Employee relations (10 years) schedules and maintaining accurate patient records
- Budgeting and Finance
- Project Management
- Team Liaison
- Self motivated
- Strong verbal communication
- Powerful negotiator
- Creative problem solver
- Trusted key holder
- Strong client relations
- Proficient in cash management
- Extremely organized
- Team leadership
- Data management
- Client assessment and analysis
- Staff development
- Quick learner
- Credit card processing
- Multi-Line phone talented
- Patient Data Confidentiality
- Medical Records Management
- Account Management
- Insurance Claims
- Patient Database Management
- Medical Records Verification
- Patient Appointment Coordination
- Healthcare Resource Coordination
- Inpatient Care
- Unit Secretary Training
- Appointment Scheduling
- Medical Recordkeeping
- Clinical Support
- Office Supplies and Inventory
- Call Transfers
- Patient Records Maintenance
- Electronic Recordkeeping
- Patient Admission
- Heart Monitoring
- Patient Services Management
- Customer Service
- Patient Referral
- Sterilizing Procedures
- Pharmacy Correspondence
- Phlebotomy Technician (1 years)
- Calendar Management
- Dementia Care
- Accounting
- Project Coordination
- Hospital experience
- Acute care
- Medical office experience
- Critical care experience
- ICU experience
- Behavioral health
- Office management (10 years)
- Transcribing text
- Full results: Completed
- Work style: Professionalism — Proficient
- Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Full results: Proficient
- Protecting patient privacy — Proficient
- Understanding privacy rules and regulations associated with patient records
- Office manager — Proficient
- Scheduling and budgeting
- Medical receptionist skills — Proficient
- Managing p
- Hands on learner
- Exceptional leader, talented in customer service, office management
- And office organization, technically savvy with outstanding relationship
- Building, training and presentation skills Meticulous organizational skills
- Excellent at juggling multiple tasks and working under pressure Excellent in
- Event coordination and event planning, enjoys working with people
- Excellent communication skills Enjoy learning new things and from others, and
- Work well alone or with others Self motivated and driven to succeed
Certification
Certified Nursing Assistant (CNA)
January 2018 to January 2019
I am officially licenced
Phlebotomy
April 2018 to April 2019
CPR Certification
Associates Applied Sciences
April 2023 to Present
Assessments
Typing — Completed
July 2023
Other Skills
Proficient in working with Cardinal and API for attendance submission, adjustments and other events. Proficient in accounts payable/ receivable. Experience in applying GAAP, accounting, inventory and compliance. Excellent customer service skills, able to adapt to different types of clients. Experience with SPCC and ordering supplies, Proficient in data management and entry, creating spread sheets and reports. Experience in creating and disposal of files and documents. Proficient in Microsoft software and many others. A fast learner and can work as a team player but also independently and without supervision. Motivated and hard working, flexible and can adapt to any situation. Experience in financial record and record keeping. Great with numbers and very organized.
Timeline
Unit Secretary/Telemetry Technician
CMH VCU
03.2022 - Current
Patient Care Technician
PCT, CMH VCU
03.2022 - Current
Certified Nursing Assistant
Heritage Hall Nursing Home
10.2021 - 02.2022
Certified Nursing Assistant
Amelia Nursing and Rehabilitation Center, Amelia
04.2018 - 10.2019
CSA III
Piedmont Geriatric Hospital
01.2018 - 04.2019
Manager / Co- Owner
C.D. Custom Diecast Displays
02.2016 - Current
Owner
Crystal's Cakes And Moore
10.2011 - Current
Lead Teacher
Children of America
01.2006 - 01.2008
Lead Teacher
La Petite Academy
01.2004 - 01.2006
Lead Teacher
Minnieland Private Day School
01.1999 - 01.2004
Associate of Applied Science - Health Sciences and Management
Southside Virginia Community College
Phlebotomy - Plebotomy
SVCC
AAS - Nursing
SVCC
Certified Nurse Assistant - Nursing
Southside Virginia Community College
High School Diploma -
Woodbridge High School
No Degree - Business Management And Accounting
Argosy University
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