Crystal Dancliff
Medical Administrative Assistant
Elko,Nevada
Summary
My goal in life is making a difference by helping others. Some of the skills to help me with achieving this goal are applying 20 plus years of customer service, administrative office duties, knowledge pertained from my Associate’s Degree, being a team player, and having great work ethics and efficiency. I would add value to this company by working effectively and efficiently, taking my work seriously and following all guidelines, and being a team player.
Overview
9
9
years of professional experience
Work History
Security Officer
Nevada Gold Mines
11.2022 - 07.2025
- Monitored and controlled access to mine sites, ensuring only authorized personnel and vehicles entered secured areas
- Used WebEx, Microsoft Suite, Sharepoint, and Outlook daily
- Conducted routine patrols of property, buildings, and equipment to deter theft, vandalism, and safety violations.
- Operated surveillance systems (CCTV) and communication equipment to maintain site wide awareness and rapid response capability.
- Performed vehicle inspections, badge verification, and safety checks in compliance with company protocols and MSHA regulations.
Administrative Assistant/Service Advisor
Rocky Mountain Cummins
04.2022 - 11.2022
- Acted as the first point of contact for the service department customers, scheduling appointments, answering inquiries, and providing status updates.
- Open and closed work orders in service management software, ensuring accurate documentation of labor, parts, warranty details, and customer concerns.
- Coordinated between customers and technicians, and the parts departments to streamline repair processes and minimize downtime.
- Processed invoices, purchase orders, and warranty claims with precision, maintaining up-to-date records for audit and compliance.
Cashier/Stylist
Maurices
08.2021 - 12.2021
- Provided friendly, efficient customer service by assisting with purchases, returns, and product inquiries, maintaining a welcoming store environment.
- Operated POS systems to process transactions accurately, handle cash, credit, and gift card payments, and reconcile register drawers at shift close.
- Assisted customers with outfit selections, offering style advice and upselling to meet individual needs and drive sales.
- Collaborated with team members to achieve daily sales goals and store performance targets.
Branch Office Administrator
Edward Jones
01.2019 - 05.2021
- Scheduled client appointments, including office visits, annual reviews, and follow-up calls to maintain consistent client engagement.
- Scanned and uploaded sensitive financial documents into the client accounts, ensuring secure and organized recordkeeping.
- Handled client funds by processing checks, initiating online deposits, storing checks securely, and shredding per compliance protocol.
- Managed outgoing and incoming mail, including the mailing system and time-sensitive client communications.
Certified Medical Assistant/Administrative Assistant
Streamline Sports Chiropractic
12.2017 - 01.2019
- Verified insurance benefits, eligibility, and obtained prior authorizations for imaging services and additional patient visits.
- Collected patient payments and maintained accurate billing records.
- Scanned and uploaded patient evaluations and documentation into Electronic Medical Records (EMR) systems for accurate charting.
- Utilized EMR systems, Microsoft Word, Excel, Gmail, and Google Calendar.
Certified Medical Assistant
Mental Wellness Centers
01.2017 - 05.2017
- Checked patients in and out, verified information and ensured a smooth clinic flow.
- Answered multi-line phone systems, directing calls and assisted with patient inquiries.
- Collected patient’s payments and processed transactions in accordance with billing procedures.
- Entered and updated patient data in EMR, maintaining accurate and confidential charts.
Certified Medical Assistant
Arthritis Specialty Center
08.2016 - 11.2016
- Performed phlebotomy, therapeutic and ultrasound-assisted injections, and recorded vital signs to support patient care.
- Managed medical supply inventory and sanitized equipment to maintain and clean, efficient, clinical environment.
- Coordinated medication and imaging orders with pharmacies and medical facilities, ensuring timely processing and patient follow-up.
Certified Medical Assistant
Blackfoot Medical Center
02.2016 - 08.2016
- Managed the front desk operations including answering phones, receiving faxes, and communicating lab, pathology, and radiology results to patients via doctor’s orders.
- Put in diagnostic orders for the doctor that included imaging, labs, EKGs, and spirometry, ensuring accurate and timely processing.
- Assisted with clinical procedures including PAP smears, wart removals, circumcisions, vasectomies, and administrating immunizations and steroid injections.
- Performed urinalysis, flight physical eye exams, hooked OB patients to non-stress test monitors, and coordinated medication orders with pharmacies.
Education
High School Diploma -
Challis Jr./Sr. High School
Challis, IdahoAssociates Degree - Applied Sciences
Idaho State University
Pocatello, IdahoSkills
- Experience with Medical Administrative Office tasks (prior authorizations, referrals, and patients’ payments)
- Medical Coding knowledge (ICD-9, ICD-10, CPT) and insurance billing procedures
- Skilled in medical procedures and techniques (medical assisting clinical duties)
- Advance Communication Skills
- Clinical documentation
- Patient scheduling
- Patient care
- Medication administration
- Electronic health records
- Patient documentation
- Payment collection
- Medical billing
- Dependable and a team player
- Works Efficiently and is Strong at Problem-Solving skills and training
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Google Mail
- Attention to detail
- Time management
- Diverse in multiple areas of work skills
- HIPAA compliance
- Medical terminology
AWARDS/CERTIFICATION/ACCOMPLISHMENTS
- Associates Degree in Applied Sciences
- Secretary of the Medical Assisting Program at Idaho State University
- CPR/First Aid Certified (Basic Life Support, BLS) (Expired but willing to renew)
- Certified Medical Assistance Certificate (Expired but willing to renew)
Timeline
Security Officer
Nevada Gold Mines
11.2022 - 07.2025
Administrative Assistant/Service Advisor
Rocky Mountain Cummins
04.2022 - 11.2022
Cashier/Stylist
Maurices
08.2021 - 12.2021
Branch Office Administrator
Edward Jones
01.2019 - 05.2021
Certified Medical Assistant/Administrative Assistant
Streamline Sports Chiropractic
12.2017 - 01.2019
Certified Medical Assistant
Mental Wellness Centers
01.2017 - 05.2017
Certified Medical Assistant
Arthritis Specialty Center
08.2016 - 11.2016
Certified Medical Assistant
Blackfoot Medical Center
02.2016 - 08.2016
Associates Degree - Applied Sciences
Idaho State University
High School Diploma -
Challis Jr./Sr. High School