Crystal Daniel
Covington
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively.
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
22
22
years of professional experience
Work History
Senior Universal Banker
Newton Federal Bank a Division of Affinity Bank
07.2025 - Current
- Promoted a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
- Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
- Contributed to the successful launch of new banking products by providing input on customer needs and preferences during development phases.
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on online banking and mobile banking applications.
Deposit Operations Specialist
Newton Federal Bank a Division of Affinity Bank
03.2022 - 07.2025
- Ensured compliance with regulatory standards related to deposit operations and reporting.
- Managed daily deposit operations tasks, ensuring accurate and timely completion of all transactions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing the daily balancing of the banks general ledger accounts.
- Demonstrated strong organizational and time management skills while recording, monitoring, and reporting daily charge off accounts.
- Balanced branch cash vaults daily, maintaining accuracy and security of large sums of currency.
- Counted, verified and handled bank deposits and armored car transactions.
Universal Banker
Newton Federal Bank a Division of Affinity Bank
08.2018 - 03.2022
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Advised clients on financial products, enhancing service experience and client satisfaction.
- Assisted in resolving customer inquiries, improving service response times and effectiveness.
- Cross-trained staff on operational procedures, fostering a collaborative team environment.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Personal Banker II/Mortgage Consultant
Hamilton State Bank
08.2015 - 05.2018
- Utilizing resources to help answer and solve customer’s questions and issues efficiently and in a timely manner.
- Assume responsibility and insure the branch runs smoothly in the absence of the manager.
- Keeping a positive attitude in the day to day team environment while encouraging others.
- Providing financial solutions that meet client needs such as deposit, credit, debits, and loans.
- Through cross selling, tracking new accounts and follow up with active leads, achieve and exceed company set sales goals by selling bank products and services.
- Visit local businesses off site and inform them of the products and services that are offered to maintain and create new relationships.
- Helped prepare and train new employees to succeed in the workplace.
- Referring to other line of business partners for additional business growth opportunities. Partners include, but are not limited to: Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.
- Discuss, accept, and in put loan applications; such as but not limited to 1st Mortgages, HELOC's, Secured, and Unsecured loans.
Teller/Personal Banker
Bank of North Georgia
04.2014 - 08.2014
- Answer incoming telephone calls in a friendly and professional manner
- Offering and selling financial products and service
- Meet all banking monthly referrals and sales goals
- Build and deepen customer relationships
- Work with money transactions with high degree of accuracy
- Identify and resolve customers banking concerns and complaints
- Visited local businesses with our manager to obtain new business.
- Visited current business customers to ensure they are happy with our services. Ake if they have any concerns and see what else we can do for them to make their business run better.
Assistant Manager/Collections
World Finance
09.2013 - 04.2014
- Collections of past due accounts both inside and outside the office environment
- Taking new loan applications and processing loans
- Taking loan payments
- Answer phones and assisting customers needs
- Assist the Branch Manager in daily operational duties
- File and Disperse files as needed
Professional Banker/Customer Service
Bank of North Georgia
01.2005 - 09.2013
- Answer phones and assists customer with any and all of their needs
- Open any and all products that the bank offers including checking accounts, savings accounts, CD’s, IRA’s, Merchant accounts, etc
- Take and close a consumer unsecured or secured loan
- Handle customers with any complains, concerns, and questions that have which may include problem solving, and/or detail researching
- Met all bank goals from the new customer ratio to the monthly referrals.
Head/Lead Teller
Bank of North Georgia
09.2003 - 01.2005
- Manage Branch when manger was out of the office
- Do security meetings and help update the branch on new policies
- Manage the teller line and drive in employees
- Count Daily Consignments (i.e. Cashiers check, Money order, and Travelers checks)
- Train new employees
- Count money shipment from Federal Reserve
- Audit Branch Cash items
- Handle customer complains, concerns, and questions
- My banking career started with Bank of North Georgia in October of 2000.
Education
High School Diploma -
Rockdale High School
Conyers, GA01.2000
Skills
- Microsoft Word
- Premiere II
- EZteller
- Microsoft Excel
- Typewriter/Word Prosser
- Acrobat Reader
- Microsoft Outlook
- Director
- Sales Partner
- Check imaging
- Synergy
- Slink
- Business Objects
- CSI/Nupoint
- Access
Timeline
Senior Universal Banker
Newton Federal Bank a Division of Affinity Bank
07.2025 - Current
Deposit Operations Specialist
Newton Federal Bank a Division of Affinity Bank
03.2022 - 07.2025
Universal Banker
Newton Federal Bank a Division of Affinity Bank
08.2018 - 03.2022
Personal Banker II/Mortgage Consultant
Hamilton State Bank
08.2015 - 05.2018
Teller/Personal Banker
Bank of North Georgia
04.2014 - 08.2014
Assistant Manager/Collections
World Finance
09.2013 - 04.2014
Professional Banker/Customer Service
Bank of North Georgia
01.2005 - 09.2013
Head/Lead Teller
Bank of North Georgia
09.2003 - 01.2005
High School Diploma -
Rockdale High School