Crystal Daniel
Decatur,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hybrid customer service rep industry. Solid team player with upbeat, positive attitudes and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Innover digital
Alpharetta, Georgia
09.2024 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Documented all activities related to technical support including processes, updates, changes made.
- Provided training and guidance to junior staff members as needed.
Account Specialist
Ttec - Capital One
Duluth, GA
01.2023 - Current
- Provides information by collecting, analyzing, and summarizing data, and responding to requests
- Receives payment on cardholders accounts
- Service cardholders by responding to request, resolving complaints, and maintain quality service
- Answer and transfer to multi departments
- Contributes to customer retention by strengthening relationships through account management and maintenance.
Credit Card Specialist
USAA
Duluth, Georgia
01.2024 - 09.2024
- Processed new account requests, including obtaining necessary documents from clients.
- Developed strategies for reducing delinquencies, charge-offs, and other risks associated with consumer lending.
- Reviewed customer applications for credit card approval.
Customer Service Representative
Hollis-Cobb Associates
Duluth, GA
03.2021 - 01.2023
- Answered in-bound calls from customer.
- Pre-Register patients in EPIC System.
- Schedule Vaccine appointments for Covid-19.
- Access/Update patient information.
- Worked with various health insurance companies.
Customer Service Representative
Excela Technologies
Norcross, GA
07.2020 - 02.2021
- Answered in-bound calls from customer.
- Provide technical support for voice and data services and equipment, such as phones, routers, and various other mobile devices.
- Resolve tickets of customers.
- Resolve software and hardware issues faced by clients and staff spread across the globe
- Answer user inquiries regarding the wireless network, mobile device software, applications or hardware operation to resolve problems.
- Determine root cause of issue, educate, test and resolve customer issue.
- Maintain records of each customer interaction, transaction, problem and resolution.
- Escalated any/all incident reports.
Member Service Representative
Sam’s Club
Alpharetta, GA
08.2019 - 07.2020
- Offered exceptional customer service to differentiate and promote company brand
- Boosted revenues by listening to customer needs and proposing targeted credits and upgrade options
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Use telephones to reach out to customers and verify account information.
- Maintained strong knowledgebase of product options and sales promotions to better serve customers
- Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities
- Inspected 1540 packages per shift to determine any product or package damage
- Take payment information and other pertinent information such as addresses and phone numbers.
Customer Service Cashier
Piece of Cake
Alpharetta, GA
04.2017 - 08.2019
Education
Associates Degree - Pharmacy Technician
Georgia Perimeter College
07.2011
High School Diploma -
Tri Cities High School
06.2002
Skills
- Customer Service Skills
- Great Listener
- Excellent Problem Solver
- Patient
- HIPPA Certified
- RCE Certified
- Swift Learner
- Troubleshooting
- Exceptional Communication Skills
- Flexible and Adaptive
- CPR Certified
Timeline
Technical Support Representative
Innover digital
09.2024 - Current
Credit Card Specialist
USAA
01.2024 - 09.2024
Account Specialist
Ttec - Capital One
01.2023 - Current
Customer Service Representative
Hollis-Cobb Associates
03.2021 - 01.2023
Customer Service Representative
Excela Technologies
07.2020 - 02.2021
Member Service Representative
Sam’s Club
08.2019 - 07.2020
Customer Service Cashier
Piece of Cake
04.2017 - 08.2019
Associates Degree - Pharmacy Technician
Georgia Perimeter College
High School Diploma -
Tri Cities High School