Crystal Daniels
Summary
Hard-working professional with 21 years of experience and a proven knowledge of customer communications, scheduling, and customer service. Aiming to leverage my skills to successfully fill the Patient Access Navigator role at CVMC
Overview
26
26
years of professional experience
1
1
Certification
Work History
Patient Access Navigator
Central Vermont Medical Center
10.2021 - Current
- Verified demographics and insurance information to register patients in computer system.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Registered patients for outpatient procedures and emergency services.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
Patient Access Navigator
CVMC
01.2014 - 05.2021
- Verified demographics and insurance information to register patients in computer system.
- Assembled registration paperwork and placed identification bands on patient.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Managed incoming telephone calls, including taking messages and directing callers to personnel.
- Assisted with hospital admissions and paperwork.
Patient Sitter/LNA
CVMC
01.2014 - 05.2021
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided primary resident care and assistance with daily living activities.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Assisted with safe patient transport, using manual lifting techniques and mobility aids.
- Scheduled and accompanied clients to medical appointments.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
ER Registration Representative
CVMC
01.2014 - 05.2021
- Checked insurance benefits, received payments and provided receipts.
- Gathered, verified and processed patient paperwork.
- Register patient coming into Emergency Room, Scheduling, charge entry and telecommunications
- Greet and provide info to patients, family members and visitors in a courteous and professional manner
- Prepare patients charts for admission or transfers
- Ensure outpatient and inpatient admissions demographic and insurance information is reviewed and updated to assure accurate billing and non-billing information
- Multitask while in a busy department
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
LNA
Brookside Nursing Home
10.2011 - 10.2015
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Personal Care Attendant
Sarah Demers ARIS
11.2010 - 10.2011
- Assisted Preemie with feeding, dressing, bathing, sang songs, read books
- Attended doctors appointments
- Work on trunk strength, and work with Occupational & Physical Therapist with their routines with patient
- Developed patient care plans with doctors and registered nurses.
- Maintained a safe, germ free environment
Cashier
Walmart
09.2008 - 03.2009
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Unload Trucks, stock shelves
- Open/Close Store
- Learned roles of other departments to provide coverage and keep store operational.
LNA
Woodridge Nursing & Rehabilitation
10.2002 - 01.2009
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Maintained composure and efficiency during rapid response situation and emergency codes.
- Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols.
Customer Service Cashier
Kinney Drugs
09.2001 - 05.2002
- Greeted customers and responded to informational requests.
- Operated cash registers
- Stock Shelves
- Develop Photos, prepared 35mm films and inventoried photos coming into the store
- Operate pharmacy drive-thru window, file prescriptions, answered phones, operate cash drawer
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Service Representative & Teller
Passumpsic Savings Bank
11.2000 - 04.2001
- Consulted with customers regarding needs and addressed concerns.
- Operate drive-thru window and lobby counter
- Count ATM, deposits
- Answer phones
- File paper work
- Distribute mail to other departments
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to customers.
Customer Service & Cashier
Grand Union
01.2000 - 11.2000
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Counted cash drawers
- Operated front end registers, service desk
- Stock shelves
- Count Safe at closing time
Paraprofessional Educator
Oxbow High School
09.1999 - 06.2000
- Offered students personalized educational, behavioral and emotional support.
- Provided classroom support throughout planned instruction and individual lessons.
- Created Bulletin Boards
- Helped students with class work, homework
- Distributed mail
- Supported & taught students money management regarding vending machines & reordering products
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
Education
Licensed - LNA
River Bend Career & Technical Center
Bradford, VT08.2002
High School Diploma -
Oxbow High School
Bradford, VT06.2000
Certificate - Vocational-Technical Education
River Bend Career & Technical Center
Bradford, VT06.2000
Skills
- Insurance company knowledgeable
- Payment processing
- Appointment scheduling
- Regulatory compliance
- Routing lab results
- Friendly, positive attitude
- Leadership
- Flexible
- Positive Attitude
- Excellent Team Leader
- Time Management
- Attentiveness
- Multitasking
Certification
- C.P.R Certified
- MSDS Certified
- Medical Terminology Certificate
- EPIC Certification
Timeline
Patient Access Navigator
Central Vermont Medical Center
10.2021 - Current
Patient Access Navigator
CVMC
01.2014 - 05.2021
Patient Sitter/LNA
CVMC
01.2014 - 05.2021
ER Registration Representative
CVMC
01.2014 - 05.2021
LNA
Brookside Nursing Home
10.2011 - 10.2015
Personal Care Attendant
Sarah Demers ARIS
11.2010 - 10.2011
Cashier
Walmart
09.2008 - 03.2009
LNA
Woodridge Nursing & Rehabilitation
10.2002 - 01.2009
Customer Service Cashier
Kinney Drugs
09.2001 - 05.2002
Service Representative & Teller
Passumpsic Savings Bank
11.2000 - 04.2001
Customer Service & Cashier
Grand Union
01.2000 - 11.2000
Paraprofessional Educator
Oxbow High School
09.1999 - 06.2000
Licensed - LNA
River Bend Career & Technical Center
High School Diploma -
Oxbow High School
Certificate - Vocational-Technical Education
River Bend Career & Technical Center
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