Crystal Dassow

Offering front line support to customers to assist with various questions, complaints, and services they require for their electric and natural gas utility needs while providing empathy and compassion to support Avista's customer centric paradigm.

• Assisting customers with payments, payment arrangements based on different state protocols.
• Comprising gas and electric construction orders for installation, demolition and moving meters.
• Submitting various requests from starting or stopping utility services to gas and electric trouble orders.

• Help aid and coach consultants to provide the best possible customer experience
• Help resolve and escalate any bill or service issues
• Inspired and motivated 3+ direct reports to accomplish company sales initiatives goals and quotas in a high visible AT&T Authorized Retail location
• Supervise overall daily operations store duties such as hiring, development, discipline, and scheduling of employees to ensure extraordinary customer experience and maintain quality store operations
• Maintain inventories at adequate levels, promote sales and appearance of merchandising

• Meet and exceed monthly and quarterly sales goals and customer service KPIs
• Maintain on-going customer relationships, handled situations that may require adaptation of response of extensive research of customer issue resolution
• Demonstrating wireless services and products to customers
• Building a complete entertainment solution to fit customers needs
• Providing a memorable customer experience to build a lasting relationship
• Delivering a hands-on customer experience to familiarize customers with products

• Address customer service inquiries in a timely and accurate fashion
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Meet and exceed sales goals on a monthly basis while providing a great customer experience
• Providing accurate and appropriate information in response to customer inquiries
• Built customer loyalty by placing follow-up calls for customers who reported product issues or needed extra assistance
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction