Crystal Davis
Toney,AL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Circle K Corp
Harvest, AL
10.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, and waste management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Delivery Driver
DoorDash
Huntsville, AL
06.2022 - Current
- Loaded, secured, and unloaded orders in a safe and timely manner.
- Verified accuracy of orders.
- Provided great customer service.
- Cleaned interior and exterior of my vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Store Manager
Dollar General
Falkville, AL
03.2020 - 11.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Maintained all merchandise ordering.
- Completed all product pricing and resets for entire store.
Education
High School Diploma -
Falkville High School
Falkville, AL05-2002
Some College (No Degree) - Nursing
Wallace State Community College - Hanceville
Hanceville, ALSkills
- Records Management
- Customer Relations
- Store Organization
- Operations Oversight
- Business Development
- Department Oversight
- Stock management
- POS Systems
- Inventory Control
- Customer Service
- Customer experience
- Display Setup
- Upselling and Cross Selling
- Transaction Processing
- Order Management
- Attention to Detail
- Customer Service Management
- Stock Rotations
- Problem-Solving
Timeline
Assistant Store Manager
Circle K Corp
10.2023 - Current
Delivery Driver
DoorDash
06.2022 - Current
Store Manager
Dollar General
03.2020 - 11.2024
High School Diploma -
Falkville High School
Some College (No Degree) - Nursing
Wallace State Community College - Hanceville
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