Crystal Davis
Dublin,CA
Summary
Experienced in providing comprehensive services and support for employee-related activities and operations, I assist businesses in navigating HR-related issues. I offer guidance and recommendations on HR policies, procedures, and programs to help organizations optimize their human resources practices. I conduct thorough assessments of clients' current HR practices, identifying areas for improvement and designing and implementing new HR initiatives. Additionally, I develop and train clients' HR teams to ensure their proficiency in managing HR functions effectively. Committed to upholding compliance with relevant laws and regulations, I prepare and maintain detailed reports on HR activities. With strong research skills, I identify key issues and provide concise summaries to aid decision-making. I have excellent communication abilities, effectively conveying HR concepts to clients and other stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Analyst II-Item Processing Lead
First Republic Bank
02.2020 - Current
- Monitor check fraud, approve mobile deposits made by clients, send out requested symantec tokens for clients that need to give permissions and access to employees that need to access accounts online and access to complete wire transfers
- Complete internal scheduled transfers for clients, reconcile outage reports for branches
- Delegate duties to colleagues based on forecast or function need
- Review and manage clients checks to ensure there are no discrepancies such as signatures not matching, a check stock being out of range, and any out of pattern transactions or alterations made to the check
- Process California privacy opt outs for clients that no longer want to be opted into information sharing or any marketing material
- Organize the opt out process and train different employees on completing this process
- Complete verification of deposits for clients needing a verification of assets
- Complete stop payments on escheated cashier’s checks and reissue new cashier’s checks to the client
- Complete research requests from clients and bankers about account details or info needed
Compliance Processing Specialist
First Republic Bank
07.2019 - 02.2020
- Executed daily process of key functions within Compliance Processing: Regulation D, Non-Resident Alien (NRA), Year-End processing of form corrections, Individual
- Retirement Account (IRA), Interest on Lawyers Trust Accounts (IOLTA), Unclaimed
- Property, and Legal Processing (Levy)
- Proficient on legal processing such as Levy, Subpoena, and civil cases
- Cross-trained on assisting NRA-W8 form review and processing, B-Notice and back up withholding
- Partnered and communicated with other teams and outside legal counsels to fulfill daily processing of key functions
- Communicated with internal and external clients, providing extraordinary client service and ensuring client relationship is maintained at the highest possible level
- Provided ongoing feedback to improve quality and process efficiencies of Compliance
- Processing functions such as levy database enhancement and streamline levy procedures
- Contributed to ongoing evolution of risk management policies and procedures
- Performed duties and responsibilities specific to department functions and activities
Relationship Banker
JP Morgan Chase Bank
08.2013 - 01.2019
- Assisted customers with daily transactions, making sure customers have correct products needed to successfully achieve their financial goals and stability
- Focused on deepening customer consumer and business relationships by helping customers bring in balances and creating more opportunity for customers to develop a grounded financial future
- Open and close the branch, ensure customers are satisfied with services, worked with tellers on sending quality referrals
Personal Banker
JP Morgan Chase Bank
06.2012 - 07.2013
- Assisted customers with products and services, closed leads generated by the tellers, maintained and balanced a cash drawer, coached, and advised team members with sales
- Achieved quarterly sales goals, followed policy and bank procedures, and made sure customers were satisfied
Education
Molecular Biology, Business Management
San Jose State University
Human Resource Management Certificate -
Cornell University
Skills
- Advise
- Analyze
- Implementation
- Train
- Comply
- Research
- Communication
Certification
Human Resource Management
Timeline
Analyst II-Item Processing Lead
First Republic Bank
02.2020 - Current
Compliance Processing Specialist
First Republic Bank
07.2019 - 02.2020
Relationship Banker
JP Morgan Chase Bank
08.2013 - 01.2019
Personal Banker
JP Morgan Chase Bank
06.2012 - 07.2013
Molecular Biology, Business Management
San Jose State University
Human Resource Management Certificate -
Cornell University
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