Crystal Davis
Charlotte,NC
Summary
Dynamic OJT Specialist at Meduit with a proven track record in developing impactful training programs that enhance staff proficiency and retention. Skilled in coaching and analytical thinking, I foster teamwork and improve processes, leading to elevated performance and customer satisfaction. Committed to delivering high-quality training and support for continuous improvement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.
Demonstrates thorough understanding of insurance guidelines and billing procedures. A reliable team player who adapts to changing needs and is committed to achieving optimal results through collaboration and attention to detail.
Experienced with medical billing processes, including claim submission and follow-up. Utilizes knowledge of insurance guidelines to ensure accurate and timely billing. Track record of effective communication and problem-solving, consistently supporting healthcare providers' financial goals.
Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.
Driven Medical Biller motivated to perform beyond expectations.
Overview
5
5
years of professional experience
Work History
OJT Specialist
Meduit
02.2023 - Current
- Developed training materials to enhance staff proficiency and productivity.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout the event duration.
- Served as a resource for trainees post-session completion by providing follow-up support via email or phone consultations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Medical Call Center Representative Team Lead
Meduit
01.2022 - 02.2023
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted an positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
Medical Call Center Representative
Meduit
02.2020 - 01.2022
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Enhanced accuracy of insurance claims with meticulous verification and updating of patient records.
- Maintained up-to-date knowledge of billing software and healthcare regulations, contributing to department's compliance and efficiency.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
High School Diploma -
West Charlotte
Charlotte, NC06.2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Coaching and mentoring
- Problem-solving
- Time management
- Problem-solving abilities
- Teamwork
Accomplishments
- Epic Certification
- Documented and resolved [Issue] which led to [Results].
Timeline
OJT Specialist
Meduit
02.2023 - Current
Medical Call Center Representative Team Lead
Meduit
01.2022 - 02.2023
Medical Call Center Representative
Meduit
02.2020 - 01.2022
High School Diploma -
West Charlotte
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