Crystal Davis
San Marcos,TX
Summary
Dynamic Front Office Manager with a proven track record at LaQunita Inn By Wyndham, excelling in customer service and workflow optimization. Expert in training staff and implementing efficient procedures, enhancing guest satisfaction and operational excellence. Skilled in conflict management and scheduling, ensuring seamless front desk operations and high-quality service delivery.
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
LaQunita Inn By Wyndham
11.2022 - Current
- Supervised front desk operations, ensuring high levels of guest satisfaction and service quality.
- Trained and mentored staff on customer service protocols and hotel policies.
- Implemented efficient check-in/check-out procedures to enhance guest experience.
- Managed reservations system, optimizing room allocations and minimizing overbooking.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Created, prepared, and delivered reports to various departments.
Housekeeping Inspector
Holiday Inn Express Hotel
10.2021 - 11.2022
- Inspected guest rooms for cleanliness and adherence to hotel standards.
- Trained housekeeping staff on cleaning procedures and quality expectations.
- Oversaw inventory management of cleaning supplies and equipment.
- Coordinated with front desk to prioritize room readiness for arriving guests.
- Provided feedback to team members for continuous improvement in service delivery.
- Assisted maintenance teams with minor repairs or replacements when necessary to ensure guest satisfaction.
Quality Inspector Team Leader
Holiday Inn Express Hotel
07.2018 - 10.2021
- Led quality inspection team to ensure adherence to hotel service standards
- Developed and implemented quality control processes for guest room inspections
- Trained staff on quality assurance protocols and inspection techniques
- Conducted regular audits of housekeeping practices to identify areas for improvement
- Monitored compliance with health and safety regulations during inspections
- Analyzed inspection results to drive strategic decisions for operational excellence
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04-2022
High School Diploma -
Amanda Elzy High School
Greenwood, MS05-2010
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Hospitality services
- Conflict management
Certification
Personal Care Assistant-2018
Languages
English
Full Professional
Timeline
Front Office Manager
LaQunita Inn By Wyndham
11.2022 - Current
Housekeeping Inspector
Holiday Inn Express Hotel
10.2021 - 11.2022
Quality Inspector Team Leader
Holiday Inn Express Hotel
07.2018 - 10.2021
Associate of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Amanda Elzy High School