Crystal D Bobbitt
Brooklyn,New York
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
16
years of professional experience
Work History
General Manager-Property Manager
CubeSmart
07.2018 - Current
- Manage customer relations by addressing inquiries, resolving conflicts, and ensuring high levels of customer satisfaction through excellent service.
- Coordinate property maintenance and facilities management, schedule repairs, monitor work orders, and oversee vendor relationships.
- Conduct regular inspections to ensure properties meet safety standards and cleanliness expectations; address issues promptly to prevent escalation.
- meet inspectors, repairmen,owners etc. at the properties
- Utilize our Point of Sales system (POS) to take payments, manage customer accounts, and maintain inventory.
- Greet and assist customers, show storage units, and close sales
- Respond to phone inquiries and follow up with leads
- Complete daily property walk-throughs and lock checks
- Keep the facility clean and presentable—inside and out
- Perform light maintenance (e.g. sweeping, painting, minor repairs)
- Handle rental agreements, customer accounts, and payment processing
- Support neighboring store locations
Lead Receiver
Lowe’s Companies, Inc.
05.2013 - 08.2018
- Other positions I’ve worked in while working at Lowe’s Cashier, Customer Service Rep, Internet fulfillment, Paint Associate, RTM Clerk/SOS, and lead receiver.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain the problem or reason for appropriate shipping.
- Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.
- Improved storage organization by properly labeling items and allocating them to designated locations within the warehouse.
- Minimized losses due to theft or damage by implementing strict security measures throughout the receiving area.
Merchandising and Inventory Associate
Best Buy Co., Inc.
09.2009 - 06.2013
- As a Merchandising and Inventory Associate, I know and apply procedures to prevent shrink/theft and ensure a safe and secure shopping environment.
- Unloading delivery trucks, and sorting each pallet for the right department.
- Restocking the sales floor, and making sure the shelves are nice and neat.
- Putting items in the correct place.
- Changing price tags and making sure all items have price tags.
- Also partnering up with store employees and leadership to execute specific steps and processes of merchandising, inventory, asset protection, and back office process to achieve sales goals, ensuring no customer is ever left unreserved.
- Managed inventory levels to ensure optimal stock availability and reduce shortages.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY06-2005
Skills
Customer service, Stock and Cashier Expert
Excellent communication and interpersonal skills
Ability to prioritize and perform multiple tasks simultaneously
Outstanding customer service skills
Ability to work effectively individually and with a team
Able to operate a two way radio
Ability to follow oral and written instructions - Excellent verbal and written communication skills
High level of accuracy and attention to detail
Professional appearance and cooperative approach
Ability to communicate well with others
Proven employee relations skills
Fluent in English
Able to maintain a neat, clean and safe work area
Excellent customer service skills
Willing to assist others
Friendly and approachable attitude with professionals and guests
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Awards & Honors
Received awards from Lowe’s, Adidas, and Best buy for excellence associate, customer services, and cashier excellence.
Timeline
General Manager-Property Manager
CubeSmart
07.2018 - Current
Lead Receiver
Lowe’s Companies, Inc.
05.2013 - 08.2018
Merchandising and Inventory Associate
Best Buy Co., Inc.
09.2009 - 06.2013
High School Diploma -
Abraham Lincoln High School