Summary
Overview
Work History
Education
Skills
Interests And Abilities
Additional Information
Professional Associations
Roles And Responsibilities
Personal Information
Awards
References
Timeline
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Crystal Deakins

Taylorsville,UT

Summary

Well-rounded Administration Assistant possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

15
15
years of professional experience

Work History

Cashier

Kayfabe Cards
Riverton, Utah
01.2023 - Current
  • Maintained work area and kept cash drawer organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Used suggestive selling techniques to promote add-on sales.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Administrative Assistant

Rocky Mountain Consulting Engineering
Riverton, Utah
03.2023 - 06.2023
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed day-to-day duties accurately and efficiently.
  • Provided administrative support to management team including preparing reports and presentations.

Office Manager

SMD Engineering, PLLC
Taylorsville, UT
09.2008 - 06.2023
  • Provided training to new hires on office policies and procedures.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Completed day-to-day duties accurately and efficiently.
  • Provided administrative support to management team including preparing reports and presentations.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed office inventory and placed new supply orders.
  • Managed holiday gifts, birthday celebrations, company sponsored events.

Education

High School Diploma -

Granger High School

Professional Degree in Massage Therapy -

Utah College of Massage Therapy

Skills

  • Bookkeeping
  • Billing
  • Expense Reporting
  • Office Management
  • Data Entry
  • Supply Management
  • Inventory Control
  • Administrative Support
  • Customer Service
  • Travel Coordination
  • Conflict Management
  • Relationship Building
  • Database Administration
  • Credit and Collections
  • Scheduling
  • Payroll Processing
  • Mail Handling
  • Clerical Support
  • Budget Administration
  • Workflow Optimization
  • Event Coordination
  • Account Reconciliation
  • Financial Tracking
  • Human Resources
  • Office Administration
  • Document Management
  • Financial Reporting
  • Scheduling Coordination
  • Organizational Skills

Interests And Abilities

  • Light HVAC Design
  • Plumbing Fixture Scheduling
  • Work as a team member
  • Microsoft software experience
  • Quickbooks software experience
  • AutoCAD and Revit software experience
  • Magic the Gathering
  • Online Gaming

Additional Information

Ms. Deakins is a dedicated hard working professional with 15 years of experience in assisting with preparing construction documents for mechanical and plumbing systems. Formerly started out as a production specialist and over time moved up to the Office Manager position in 2019. After the passing of Scott M Deakins took over as President of SMD Engineering, LLC.

Professional Associations

National Forensics League, Competitor and Judge, 2003-2008

Roles And Responsibilities

  • Accounts Payable
  • Accounts Receivable
  • Quickbooks Desktop Payroll
  • Review Fee Proposals
  • Obtain Authorization for work on projects
  • Approve PayApps
  • Approve Lien Waivers
  • Submittal Review Summary preparation
  • Marketing
  • Maintaining Licenses for software
  • Maintaining Licenses for states
  • CEU credit tracking for Engineers
  • Maintaining Licenses for business
  • Handle Health Insurance
  • Handle Professional Liability Insurance
  • Handle Retirement Contributions
  • Shop for Office Supplies/Drinks/Snacks/Coordinate Holiday Gifts/Coordinate Birthday Celebrations/Coordinate Company Sponsored Events
  • Work with Accountant
  • Help coordinate lunch and learns/training sessions/product demonstrations
  • Answer phones and take messages or direct to the correct team members

Personal Information

Title: Office Manager

Awards

  • National Forensics League - Ruby Seal
  • ACO - The ABC's of Trench Drainage

References

References available upon request.

Timeline

Administrative Assistant

Rocky Mountain Consulting Engineering
03.2023 - 06.2023

Cashier

Kayfabe Cards
01.2023 - Current

Office Manager

SMD Engineering, PLLC
09.2008 - 06.2023

High School Diploma -

Granger High School

Professional Degree in Massage Therapy -

Utah College of Massage Therapy

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Crystal Deakins