Crystal Dean

• Answered incoming phone calls & addressed questions from customers & healthcare providers
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
• Stocked, labeled, and inventoried medication to keep accurate records
• Assisted pharmacist in preparing schedules for employees & making appointments for patients
• Filling electronic & hardcopy records
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• Took care of ordering office supplies & dealing with third party venders ( tech management, electrician, etc. )
• Interviewed clients to obtain information relevant to cases
• Contacted clients to schedule appointments and discuss progress of cases
• Managed scheduling for attorneys & clients to maintain smooth flow of firm operations
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Confirmed appointments, communicated with clients, and updated client records
• Corresponded with clients through email, telephone, or postal mail

• Educated customers about product features & benefits to aid in selecting best options for each individuals' needs
• Generated weekly & monthly reports on sales performance to provide recommendations to meet sales goals & always exceeded monthly goals by 100%
• Drafted, finalized & submitted paperwork to complete sales
• Interacted with customers daily to provide personalized product guidance, resolve issues & purchase new merchandise
• Built rapport with customers and assessed needs to make product recommendations & upsell

• Greeted customers and offered assistance with selecting merchandise, finding accessories & completing purchases
• Built relationships with customers & community to promote long term business growth.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers

• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs
• Maintained clean, organized workspace according to operational standards
• Handled cash and processed payments, sorting bills, and maintaining records of transactions
• Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times
• Cultivated strong relationships with repeat customers, engaging in friendly conversation & memorizing drink orders to promote loyalty
• Frequently met sales goals, and got employee of the month 3 times, twice in a row

Took Law Classes as Electives & Courses in Paralegal certified program.