Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Deans

Summary

Accomplished Senior Store Lead at Get Go with a proven track record in enhancing store operations and staff development. Leveraged expertise in store operations and team leadership to drive sales growth, improve customer service, and foster a culture of continuous improvement. Skilled in multitasking and organization, successfully mentored employees towards promotions, significantly reducing inventory discrepancies. Driven to make a difference in our community by championing our core values and impacting our relationship within our neighborhoods.

Overview

8
8
years of professional experience

Work History

Senior Store Lead

Tamarkin
08.2022 - Current
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Collaborated with operations team on strategic planning initiatives, contributing to overall store success.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
  • Developed multiple Store Leads and Assistant Leaders utilizing our operation standards and leadership principles.

Store Leader III

Giant Eagle
07.2021 - 08.2022
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
  • Developed strong customer relationships by delivering exceptional service and personalized attention.

Kitchen Lead

Giant Eagle
01.2020 - 08.2021
  • Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
  • Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
  • Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.

Team Supervisor

Giant Eagle
08.2020 - 06.2021
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and participating in candidate selection decisions.

Fuel Station Lead

Giant Eagle
08.2016 - 08.2020
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
  • Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
  • Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.

Education

High School Diploma -

Liberty High School
Youngstown, OH
05.2000

Skills

  • Store operations
  • Staff Training and Development
  • Scheduling and Time Management
  • Goal Setting and Achievement
  • Budgeting and financial management
  • Customer Service
  • Promotions and Marketing
  • Loss prevention strategies
  • Team Leadership
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive

Timeline

Senior Store Lead

Tamarkin
08.2022 - Current

Store Leader III

Giant Eagle
07.2021 - 08.2022

Team Supervisor

Giant Eagle
08.2020 - 06.2021

Kitchen Lead

Giant Eagle
01.2020 - 08.2021

Fuel Station Lead

Giant Eagle
08.2016 - 08.2020

High School Diploma -

Liberty High School

Similar Profiles

CREATE PROFILE
Crystal Deans