Crystal Dejesus
Richmond Hill, Queens ,NY
Summary
Experienced professional with over 5 years in customer loyalty, office management, retail sales, and merchandising. Demonstrated ability to enhance customer satisfaction and drive sales growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager/Mobile Sales Expert
T-Mobile
Queens, New York
03.2023 - 06.2025
- Managed activations of cellphone accounts through upgrades, switches, and line additions.
- Supported daily store operations, including cash handling, inventory management, and visual merchandising, ensuring a smooth and efficient environment.
- Responded to incoming calls, providing essential information about products and services.
- Promoted T-MOBILE Home Wi-Fi routers as solutions for enhancing household service quality.
- Contributed to staff scheduling, training, and performance management, supporting overall store growth and team development.
Customer Solutions Specialist
Zoom Wireless
Queens, Ozone Park, NY
01.2021 - 01.2023
- Performed activation of prepaid SIM cards for various carriers, including T-Mobile and Lycamobile.
- Unlocked devices utilizing iTunes and other software solutions.
- Managed customer orders and inquiries through email, phone, and face-to-face communication for improved service quality.
- Engaged with customers professionally, ensuring a positive experience during sales and support.
- Supervised and supported the professional development of new team members.
Wardrobe & Fashion Specialist
New York & Company
Queens, NY
07.2018 - 08.2020
- Facilitated visual merchandising and inventory management to uphold brand standards.
- Promoted customer engagement to enhance merchandise visibility, boosting sales and reward card enrollments.
- Utilized up-selling techniques by recommending accessories at point of sale.
- Accurately processed sales transactions, returns, and exchanges while maintaining a high level of professionalism.
Front Desk Receptionist
Doctors United INC
Brooklyn, NY
01.2017 - 06.2018
- Coordinated front desk activities, ensuring efficient patient check-in and appointment scheduling.
- Addressed patient inquiries and resolved issues quickly, providing outstanding customer service.
- Optimized communication channels between patients and healthcare providers for effective care delivery.
- Secured data integrity by maintaining accurate patient records within electronic health record (EHR) systems.
Education
High School Diploma -
John Adams High School
Ozone Park, NY01-2017
Skills
- Team leadership
- Organizational skills
- Accurate financial handling
- Bilingual proficiency
Timeline
Assistant Manager/Mobile Sales Expert
T-Mobile
03.2023 - 06.2025
Customer Solutions Specialist
Zoom Wireless
01.2021 - 01.2023
Wardrobe & Fashion Specialist
New York & Company
07.2018 - 08.2020
Front Desk Receptionist
Doctors United INC
01.2017 - 06.2018
High School Diploma -
John Adams High School