Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Crystal De La Rosa

Harlingen

Summary

Dynamic and reliable professional with extensive experience in customer service and cash handling at Marshalls & HomeGoods. Proven ability to enhance customer satisfaction through exceptional service and effective problem-solving. Skilled in maintaining cleanliness and safety standards while fostering strong customer relationships, leading to increased loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Store Team Member

Marshalls & HomeGoods
02.2023 - 02.2024
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.

Cashier

Lowes Home Improvment
05.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Cashier

99 Cents Only
07.2022 - 11.2022
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Teleperformance
09.2021 - 03.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Senture
01.2021 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Harlingen High Scool
Harlingen, TX
06-2021

Skills

  • Cleanliness and hygiene
  • Workplace safety
  • Store maintenance
  • Reliability and punctuality
  • Cash handling accuracy
  • Customer engagement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Team Member

Marshalls & HomeGoods
02.2023 - 02.2024

Cashier

99 Cents Only
07.2022 - 11.2022

Cashier

Lowes Home Improvment
05.2022 - 01.2023

Customer Service Representative

Teleperformance
09.2021 - 03.2022

Customer Service Representative

Senture
01.2021 - 08.2021

Harlingen High Scool

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Crystal De La Rosa