Crystal Delgado
Juneau,AK
Summary
Hardworking Maid bringing 5 Plus of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment.
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper with several years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
7
7
years of professional experience
Work History
Maid
Frontier Suites Hotel
04.2023 - 12.2023
- Returned emptied garbage receptacles to proper locations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Bartender
Breakwater Inn
04.2017 - 08.2019
- Built relationships with vendors to manage orders and negotiate costs.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Helped management plan and serve bar menu exceeding customer expectations.
- Prepared garnishes by evenly slicing and pitting fruits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Frontdesk
Breakwater Inn
04.2017 - 07.2019
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Housemaid
Breakwater Inn
04.2017 - 03.2019
- Maintained up-to-date knowledge of product and service changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Education
Associate of Arts -
Pennfoster
Online 07.1995
High School Diploma -
Juneau-Douglas High School
Juneau, AK05.1992
Skills
- Window Blind Dusting
- Floor Vacuuming
- Health and safety compliance
- Laundry Management
- Continuous Improvement
- Polite communication
- Analytical Thinking
- Interpersonal Communication
- Decision-Making
- Supply Stocking
- Adaptability and Flexibility
- Carpet cleaning
- Safe Chemical Handling
- Quality control guidelines
- Data Entry
- Attention to Detail
- Reliability
- Upholstery Cleaning
- Room Maintenance Scheduling
- Sweeping and Mopping
- COVID-19 Safety Procedures
- Goal Setting
- OSHA Compliance
- Meeting Room Preparation
- Hazardous chemical training
- Allergy awareness
- Customer Inquiry and Response
- Building Maintenance
- Rug and Carpet Cleaning
- Germicide Application
- Professional and Courteous
- Adaptability
- Inventory Control
- Furniture Moving
- Elderly Care Experience
- Fire Safety Knowledge
- Effective Communication
- Discretion and Confidentiality
- Teamwork and Collaboration
- Time Management
- Process Improvement
- Guest Greeting
- Interior and exterior cleaning
- Self Motivation
- Professional Appearance
- Electronic Communication
- Professional Demeanor
- Steam-Operated Sterilizers
- Home security awareness
- Cleaning techniques
- Cross-cultural sensitivity
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Customer frustration which led
- cancelation of reservation. Loss of Money and time.
- Supervised team of 10 staff members.
Additional Information
Works with little supervision and makes work area safe .I am very critic with the outcome of my ork. Have set a goal by completing of my task or work assignment
that is given.Using my time very wisely always finding something to keep myself busy and always willin g to help my fellow coworkers when is needed.
My Days off whenever work needs my help due to short of employess or just busy I will and always willing to come in. The main important thing i try to accomplish and
will .complete is the Quality of my work.
Timeline
Maid
Frontier Suites Hotel
04.2023 - 12.2023
Bartender
Breakwater Inn
04.2017 - 08.2019
Frontdesk
Breakwater Inn
04.2017 - 07.2019
Housemaid
Breakwater Inn
04.2017 - 03.2019
Associate of Arts -
Pennfoster
High School Diploma -
Juneau-Douglas High School