Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal DeLill

Summary

Adaptable and enterprising Manager with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Kitchen Manager

Burnet Cisd
01.2009 - Current
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.

Insurance Agency Owner

DeLill Insurance Agency
Burnet, TX
10.2005 - 01.2009
  • Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
  • Expanded agency operations by identifying new market opportunities and implementing strategic growth initiatives.
  • Enhanced team productivity by implementing efficient workflows, training programs, and performance management systems.
  • Developed comprehensive insurance policies tailored to clients'' unique needs, resulting in increased satisfaction and loyalty.
  • Streamlined internal processes for greater efficiency, improving overall agency performance and profitability.
  • Mentored junior agents to enhance their sales skills and industry knowledge, fostering a high-performance team environment.
  • Established partnerships with other financial service providers to offer comprehensive solutions for clients'' diverse needs.
  • Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.
  • Implemented innovative technology solutions to optimize business processes, improve client communications, and increase staff productivity.
  • Managed all aspects of the insurance claims process, ensuring prompt resolution and optimal outcomes for clients.
  • Mitigated risk exposure for clients by thoroughly assessing their individual circumstances and recommending appropriate coverage levels.
  • Continuously updated industry knowledge through ongoing professional development activities, staying current on relevant trends and best practices.
  • Led efforts to maintain a positive work environment that fostered employee engagement, collaboration, and job satisfaction.
  • Delivered informative presentations at community events to educate potential customers about available insurance products and services.
  • Oversaw agency financial management activities including budgeting, forecasting, expense tracking, revenue generation strategies development.
  • Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.
  • Collaborated with underwriters in creating customized insurance packages suited to the specific requirements of both individual and corporate clientele.
  • Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.
  • Responded promptly to customer inquiries, addressing concerns and providing knowledgeable guidance on various insurance matters.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Insurance Agent

Sallas Insurance Agency
01.2000 - 04.2005
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Met with customers to provide information about available products and policies.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.

Education

High School Diploma -

Quest High School
Burnet, TX
05.1995

Skills

  • Workflow Planning
  • Supply Ordering
  • Inventory Management
  • Purchasing

Certification

  • Licensed Insurance Representative
  • Managers Food Handlers Certification

Timeline

Kitchen Manager

Burnet Cisd
01.2009 - Current

Insurance Agency Owner

DeLill Insurance Agency
10.2005 - 01.2009

Insurance Agent

Sallas Insurance Agency
01.2000 - 04.2005

High School Diploma -

Quest High School

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Crystal DeLill