Crystal Demerson
Houston,TX
Summary
Safety-focused individual possessing an outstanding driving record. Proactive, reliable and dedicated to providing customer satisfaction. Excellent record of punctuality and work ethic. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Self-employeed Contractor
08.2016 - Current
- Load packages from my assigned block into my car, making sure each one is scanned, and accounted for.
- Notify customers through text prior to my arrival so they are prepared for my arrival and can turn on lights, put let’s away, and provide any access codes that may be needed.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintain a professional and friendly demeanor during deliveries to uphold company reputation.
- Delivers packages to customers on time, in excellent condition, and according to instructions left in delivery notes,
- Make necessary adjustments to the route to meet deadlines for rushed and priority deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages to customer support.
Delivery Driver
Imperfect Foods
04.2020 - 03.2023
- Safely operated company provided cargo vans for the purpose of delivering orders to customers on assigned routes. Completed daily pre and post trip inspections, mileage, and maintenance records.
- Verified that all orders for the route are accurate and complete by scanning each box for pickup, then properly loading and organizing packages into the van according to the route manifest.
- Consistently providing high quality customer service by making on time deliveries with a warm and friendly attitude.
- Maintain communication with dispatch on any updated access codes, issues, problems or delays that may occur while on the road.
- Being a team player by always being willing to volunteer to travel outta town to assist markets short of staff with deliveries.
Operations Manager
Alston Transportation
12.2018 - 02.2019
- Responsible for training, planning, hiring, directing and controlling all operations resources to ensure timely and efficient management of pickups and deliveries for Amazon.
- Delegated responsibilities to a team of 20+ employees, communicated what was expected in daily huddle up meetings, tracked and kept a record of any progress or improvements needed, and provided feedback including public recognition for top drivers and employees.
- Consistently coached employees to reach delivery goals by creating incentives such as bonuses to push for high productivity and performance metrics
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Inspected vehicles and kept mileage records and maintenance tasks to be completed until a fleet manager was hired.
- Observed driver performance while on the road, keeping track of anyone behind, and sending rescue drivers to assist if needed.
Dispatch Supervisor
RailCrew Xpress
07.2017 - 09.2018
- Directed dispatching, routing, and tracking of over 30 Amazon fleet vehicles.
- Supervised a team of 35 employees, assigning routes, and making schedule changes to cover, shifts from absent drivers.
- Administered drug test by use of mouth swab, for preemployment applicants, as well as any driver involved in a vehicular accident. Screened all flagged dash cam video clips sent by safety coordinators to review with drivers. Coached and disciplined drivers in accordance to policy violations.
- Communicated with drivers and Amazon personnel to coordinate timely delivery of packages needing to be reattempted or returned.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Provided rescue assistance to drivers expected to have a delay in delivering packages.
- Inspected fleet vehicles for damage and maintenance needs as they were returned to the station.
Courier Dispatcher
Letter Ride
09.2017 - 09.2018
- Minimized cost of operations by optimizing and scheduling routes for drivers to align with budget. As well as having available drivers on standby in case of unexpected call outs.
- Observed and assisted drivers with loading vans with their routes for departure, making notes of missing packages, and communicating any issues to Amazon personnel.
- Closely monitoring delivery progress to identify possible delays and provide assistance to drivers.
- Generated reports using Excel to track deliveries and maintain proper records and documentation.
- Answered phone calls from drivers and assisted them by reaching out to customers as necessary to get their packages delivered.
- Emailed daily reports to owners at the end of the shift
Delivery Driver
Tenet Concepts
07.2016 - 08.2017
- Loaded truck with assigned route making sure all packages were accounted for.
- Promoted customer satisfaction by attempting to deliver all packages, even if meant being delayed, due to having to wait for access codes or having to reattempt deliveries
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner. Followed all delivery instructions requested by the customer..
Delivery Driver
Edible Arrangements
06.2010 - 08.2016
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions, highlighted sales to customers, made suggestions to fit the needs and request of customers.
- Processed customer orders and accurately handled payment transactions.
- Successfully avoided time delivery delays by carefully planning the best routes. Loaded fruit arrangements onto van, making sure it arrived to customers at correct temperature and without damage.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Greeted recipients with a warm and friendly smile while presenting them with their arrangements.
- Actively listened to customers who had complaints, handled concerns quickly and escalated major issues to supervisor.
Education
None - Psychology
Houston Community College
Houston, TXSkills
- Highly organized with a strong attention to detail
- Excellent communication skills
- Over 20 years of Customer Service Experience
- Strong Leadership/Management Experience
- Skilled in Customer Rapport
- Route Management
- Ability to Lift 50 Pounds
- Efficiency and Time Management
- Dependability and Honesty
- GPS and Route Planning
- Motivated and energetic personality
- Confident and comfortable with delegating in an assertive and respectful manner
- Creative problem solving skills
- Easily trained and a team player
Certification
I have a valid TWIC card
Timeline
Delivery Driver
Imperfect Foods
04.2020 - 03.2023
Operations Manager
Alston Transportation
12.2018 - 02.2019
Courier Dispatcher
Letter Ride
09.2017 - 09.2018
Dispatch Supervisor
RailCrew Xpress
07.2017 - 09.2018
Amazon Flex Driver
Self-employeed Contractor
08.2016 - Current
Delivery Driver
Tenet Concepts
07.2016 - 08.2017
Delivery Driver
Edible Arrangements
06.2010 - 08.2016
None - Psychology
Houston Community College
I have a valid TWIC card
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