Crystal Denton

Work History

Senior Recruiter

S&K Technologies, Inc.

06.2022 - 01.2024

Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in timely manner.
Increased diversity hiring initiatives through targeted outreach efforts and partnerships with professional organizations catering to underrepresented groups.
Fostered positive candidate experiences through transparent communication throughout recruiting process.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Advertised job opportunities on social media platforms and job boards.
Built strong relationships with varying internal and external candidates which ranged from approximately 5-20 weekly, to ensure excellent hiring experience.
Collaborated with hiring managers to understand job requirements and expectations.
Studied job descriptions and qualifications to determine applicant requirements.

Office Administrator

Boundary County Sheriff's Office

04.2008 - 06.2022

Streamlined office processes by implementing efficient organizational systems and digital tools.
Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Enhanced team collaboration with establishment of clear communication channels and guidelines.
Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
Contributed to positive work environment by fostering strong working relationships among colleagues.
Supported departmental goals with coordination of inter-departmental meetings and collaborative initiatives.
Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Improved workplace efficiency with regular maintenance of office equipment and proactive troubleshooting of technical issues.
Assisted in event planning efforts for office gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Maximized office space utilization by maintaining clean, organized work environment that encouraged productivity and efficiency.
Interacted with customers by phone, email, or in-person to provide information.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Reconciled account files and produced monthly reports.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed 2 budgets, one for Sheriff's Office and one for 911. Allocated resources to maximize productivity and profitability.

911 Communications Supervisor

Boundary County Sheriff's Office

01.2004 - 06.2022

Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
Reduced employee turnover by implementing comprehensive training programs for new hires.
Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
Increased accuracy in dispatching resources with implementation of computer-aided dispatch system.
Developed and maintained policies and procedures to ensure compliance with regulatory standards.
Boosted team morale through regular performance evaluations and constructive feedback sessions.
Oversaw scheduling, and staffing of 8 full time Communications Specialists, to ensure 24/7 operation, optimizing coverage during peak hours.
Streamlined recordkeeping processes by transitioning to digital documentation and archiving systems.
Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
Established culture of continuous learning through professional development opportunities for staff members.
Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
Fostered environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
Managed budgets effectively by monitoring expenditures closely and identifying cost-saving measures where appropriate.
Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
Assisted callers in emergency situations with appropriate information and support.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

911 Dispatcher

Boundary County Sheriff's Office

02.2002 - 06.2022

Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
Consistently met or exceeded departmental standards for call handling time, contributing to optimized emergency response system.
Collaborated with fellow dispatchers to maintain cohesive team environment, fostering seamless communication during emergencies.
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
Assisted in development of departmental policies and procedures to improve efficiency and effectiveness in 911 operations center.
Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within field of emergency communications.
Increased situational awareness among responding units through timely updates on evolving incident conditions.
Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Served as integral member of emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Followed established protocols for professional handling of emergency situations.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Directed responders using assigned mapping systems for timely emergency attendance.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Monitored Police and Fire radios to provide assistance to responding personnel.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Dispatched and coordinated emergency services teams according to high-priority calls.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Proved successful working within tight deadlines and fast-paced environment.
Answered calls from automatic routing system and took basic information from callers.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented details in system.
Provided on-the-job training and coaching to develop new dispatchers.
Developed and delivered emergency response plans to improve attendance timeframes.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Reduced risks and emergency response issues by observing public safety field units.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.

Civil Deputy

Boundary County Sheriff’s Office

03.2004 - 03.2006

Processed civil documents issued by courts, which included garnishments, subpoena, summons for criminal cases, warrants of attachment, civil protection orders and any other document issued by criminal court proceedings.
Maintained accurate detailed records of all garnishments and monies collected and distributed.
Responsible for registering all sex offenders required to register within county
Prepared reports, forms and documents related to civil activities.
Offered assistance, direction and support to persons in need during non-law enforcement emergency and non-emergency situations.
Performed routine data entry or document management.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Updated operational records or licensing information using computer terminals.
Researched information in municipal archives upon request of public officials or private citizens.
Issued public notification of official activities or meetings.

911 Dispatcher

Troy Area Dispatch

10.1999 - 12.2001

Collaborated with fellow dispatchers to maintain cohesive team environment, fostering seamless communication during emergencies.

911 Dispatcher

Perry County Sheriff’s Office

05.1995 - 09.1999

911 Dispatcher

Troy Volunteer Dispatch

02.1990 - 08.1994

Summary

Overview

Work History

Senior Recruiter

Office Administrator

911 Communications Supervisor

911 Dispatcher

Civil Deputy

911 Dispatcher

911 Dispatcher

911 Dispatcher

Education

Diploma -

Skills

Answer

Thank You Message

Timeline

Work Availability

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