Crystal DePauw

Conducted comprehensive searches of public record to trace property ownership history.

Examined and analyzied various legal documents, including deeds, mortgages, liens and court records.

Prepared clear and accurate abstracts of title summarizing all relevant information affecting property ownership.

Identified potential title defects, easements, encroachments or other issues affecting property rights.

Updated existing abstracts with new information as properties changed hands or new liens were recorded.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Reduced turnaround time for title commitments by consistently meeting deadlines while maintaining a high level of accuracy in research findings.
• Maintained a professional and organized work environment by keeping updated records of all active transactions within the company''s database system.
• Assisted in improving office efficiency by developing streamlined procedures for file management and document retrieval systems.
• Enhanced client satisfaction by efficiently managing and organizing title documents for real estate transactions.
• Managed high-volume workloads effectively while maintaining exceptional attention to detail in the review of preliminary title reports.
• Communicated with customers to resolve common title issues.
• Utilized various online databases and public land records to verify ownership information.
• Assisted in preparation of title insurance policies and title commitments.
• Drafted title abstracts and legal documents for real estate transactions.

• Responsible for posting payments for various clients
• Required to travel to client office to process credit card payments

• Responsible for entering patient demographics, verifying insurance, entering charges, getting referrals, sending claims electronically and by paper, posting payments, working denials, calling insurance companies and patients, and issuing refunds to patients and Insurance companies for one client