Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

Crystal Devers

Gig Harbor,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

District Manager

Subway Development
11.2022 - 04.2024
  • Supervised 5 locations to enforce high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Modeled best practices for sales and customer service.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on daily basis.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

General Manager

Subway Development
05.2019 - 11.2022
  • Was hired as an sandwich artist in May of 2019 and promoted to GM in October of 2019. Promoted to District Manager in November 2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
  • Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
  • Delivered outstanding customer service by addressing inquiries promptly and courteously.

Event Worker

Peninsula School District
09.2016 - 06.2019
  • Optimized venue logistics for smooth event flow and positive attendee feedback.
  • Maintained and distributed information for functions and events.
  • Handled registration processes, streamlining check-in and enhancing overall guest satisfaction.
  • Drove excellent guest service for events and conducted evaluations after completion.
  • Worked under pressure and met deadlines while maintaining composure in difficult situations.
  • Provided exemplary customer service to event attendees, addressing concerns promptly and professionally as they arose.
  • Reduced discrepancies in cash registers through meticulous reconciliation at the end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Food Service/Cashier

Sodexo inc.
10.2014 - 06.2019
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.

Education

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Team Development
  • Multi-unit management
  • Financial research
  • Transaction Recording
  • Financial Documentation
  • Cash Counting Accuracy
  • Active Listening
  • Critical Thinking

Volunteer Experience

Peninsula Hawks Scholarship Committee, 09/01/15, I have been a part of the Peninsula Hawks Scholarship Committee since September 2015. I was the secretary for the committee for 7 years. I also oversee the donors during the open house week. In which time the donors come in to select their recipients. At the end of the school year I help to coordinate the awards ceremony in which time we give out almost $450,000 in scholarships.

References

  • Corina Herring, 253-820-3179, Co-worker, 2 years
  • Lindsay Breshon, 514-221-1575, Co-worker, 2 years
  • Johnathan Beal, 208-661-2691, Employee, 5 years
  • Nan Motz, 253-921-5878, Employee, 3 years
  • Amanda Carr, 360-860-1346, Employee, 2 years

Timeline

District Manager

Subway Development
11.2022 - 04.2024

General Manager

Subway Development
05.2019 - 11.2022

Event Worker

Peninsula School District
09.2016 - 06.2019

Food Service/Cashier

Sodexo inc.
10.2014 - 06.2019

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Crystal Devers