Crystal Devilbiss
Camp Hill,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Experienced in mortgage processing, accounts receivable and office management.
Overview
15
15
years of professional experience
Work History
Office Manager
Peaceful Homes Property Management
02.2025 - Current
- Coordinated office operations, ensuring efficient workflow and adherence to policies.
- Managed schedules and appointments, optimizing time management for team members.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Accounts Receivable Administrator
Peaceful Homes Property Management
09.2023 - 02.2025
- Processed incoming payments to ensure timely application to customer accounts.
- Collaborated with sales teams to resolve account issues efficiently.
- Managed customer inquiries related to billing and payment discrepancies.
Loan Processor/DCP
Prime Lending
09.2020 - 03.2022
- Processed mortgage applications by evaluating financial documents and verifying applicant information.
- Coordinated communication between loan officers, underwriters, and clients to streamline the approval process.
- Managed multiple loan files simultaneously, prioritizing tasks to meet deadlines effectively.
- Monitored pipeline status to proactively address issues and maintain timely closings.
Loan Processor
Cross Country Mortgage
10.2015 - 09.2020
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Reviewed and verified borrower information for accuracy, enhancing loan approval efficiency.
- Coordinated communications between borrowers, real estate agents, and title companies to ensure seamless transactions.
- Maintained up-to-date knowledge of mortgage products and industry trends to provide informed guidance to clients.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Loan Originator
People's Mortgage
10.2014 - 10.2015
- Evaluated client financial documents to determine loan eligibility and risk assessment.
- Developed customized loan solutions to meet diverse client needs and preferences.
Loan Originator
Fulton Mortgage
10.2010 - 10.2013
- Cultivated relationships with real estate agents and referral partners to generate new business opportunities.
- Guided clients through mortgage options, ensuring clear communication of terms and conditions.
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
Education
Accounting
Indiana University of Pennsylvania
01.1988
Skills
- Regulatory Compliance
- Technology Integration
- Client relationships
- Operations Management
- Microsoft Office Suite
- Communication
- GSuite
- Leadership
- Loan origination
Timeline
Office Manager
Peaceful Homes Property Management
02.2025 - Current
Accounts Receivable Administrator
Peaceful Homes Property Management
09.2023 - 02.2025
Loan Processor/DCP
Prime Lending
09.2020 - 03.2022
Loan Processor
Cross Country Mortgage
10.2015 - 09.2020
Loan Originator
People's Mortgage
10.2014 - 10.2015
Loan Originator
Fulton Mortgage
10.2010 - 10.2013
Accounting
Indiana University of Pennsylvania