Crystal Deweese
Beaverton,OR
Summary
Customer service professional experienced in resolving high-volume inquiries while maintaining service quality and accuracy through efficient multitasking and time management. Reliable punctual performance supports team goals and consistent customer outcomes.
Overview
8
8
years of professional experience
Work History
FREIGHT BROKER
Camas Transport
Tigard, OR
01.2024 - 08.2026
- Coordinated shipments between carriers and clients, achieving on-time delivery for 95% of shipments.
- Negotiated rates and terms with carriers to optimize costs for clients.
- Managed freight documentation and ensured compliance with industry regulations, reducing potential delays.
- Developed strong relationships with shippers and transport companies for effective collaboration.
- Conducted regular reviews of freight rates for existing clients as well as potential clients.
- Served as liaison between freight companies and shippers, facilitating communication and resolving issues efficiently.
- Trained new brokers on company procedures and best practices in freight management.
- Prepared shipping documents, load confirmations, and billing records.
- Interfaced regularly with customers via phone, email, or in person meetings.
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
FREIGHT BROKER
B4 Logistics
Vancouver, WA
07.2020 - 01.2024
- Negotiated freight rates for B4 Logistics shipping accounts.
- Matched shippers with available trucks across B4 Logistics lanes.
- Reviewed freight documents for compliance and billing accuracy.
- Communicated pickup details with carriers, shippers, and receivers.
- Resolved transit delays through prompt broker and carrier coordination.
- Maintained customer relationships through clear freight updates and service.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Developed relationships with freight carriers to negotiate competitive rates and services.
- Acted as liaison between freight companies and shippers.
INSIDE SALES REPRESENTATIVE
Town Trucking
Portland, OR
12.2018 - 07.2020
- Prepared rate estimates using trucking schedules, lane information, and customer load needs.
- Updated customer records with service notes, contact details, and booking changes.
- Resolved pricing questions and service concerns with clear, professional communication.
- Maintained organized sales files for Town Trucking customer orders and freight activity.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Ensured compliance with all applicable laws and regulations related to selling practices.
Skills
- Client relations and customer service
- Attention to detail
- Insurance verification and compliance tracking
- Effective communication skills
- Data management and entry
- Sensitive documentation handling
- Administrative support and document preparation
- Account reconciliation and tracking
Timeline
FREIGHT BROKER
Camas Transport
01.2024 - 08.2026
FREIGHT BROKER
B4 Logistics
07.2020 - 01.2024
INSIDE SALES REPRESENTATIVE
Town Trucking
12.2018 - 07.2020