Crystal Diaz
Chicago,IL
Summary
Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
L&G Property Management, LLC
09.2018 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Optimized property management software usage, enhancing operational efficiency.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated professional networks by engaging in professional, industry and government organizations.
Property Manager
AMA Property Management & Construction
11.2010 - 01.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Property Management Assistant
Heavy-Duty Properties, LLC
10.2003 - 09.2010
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed annual rent calculations using housing database software.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as lotteries, dedications and project tours.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Responded to Common Area Maintenance (CAM) inquiries.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 10 properties.
Education
Loyola University of Chicago
Chicago, ILSkills
- Flexible
- Work well with others
- Creative
- Organized
Certification
- Certified Community Association Manager (CCAM) - California Association of Community Managers.
- Large-Scale Manager (LSM) - Community Associations Institute.
- Association Management Specialist (AMS) - Community Associations Institute.
- OSHA Certified
- Project Management Professional (PMP)
Languages
Spanish
Full Professional
Timeline
Property Manager
L&G Property Management, LLC
09.2018 - Current
Property Manager
AMA Property Management & Construction
11.2010 - 01.2018
Property Management Assistant
Heavy-Duty Properties, LLC
10.2003 - 09.2010
Loyola University of Chicago
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