CRYSTALEE LOZOYADIAZ
Las Cruces
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
14
14
years of professional experience
Work History
Family Assistance Analyst
State of New Mexico
10.2023 - 12.2025
- Enhanced family support by identifying and addressing specific needs through comprehensive assessments.
- Promoted a supportive environment through empathy and understanding in all communications with families.
- Participated in ongoing professional development, staying current on best practices and emerging trends within the family assistance field.
- Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Assisted in the development of tailored intervention strategies, contributing to positive outcomes for families in need.
Member Service Representative
La Clinica De Familia
01.2020 - 10.2023
- Assist patients in obtaining appointments for medical and behavior health needs, in addition assist patient in requesting for health records, medication request and relay messages to appropriate provider.
- In addition I also assist in training new employees in learning how to use EHR system in which they are trained how to schedule for medical and behavior health providers from Las Cruces to Sunland Park Nm. New hires are also trained in learning Five-9 system.
Care Giver
Kids Kountry
08.2018 - 05.2019
- Implemented age appropriate activities for children
- Conducted parent teacher conference’s to inform parents of child(ren’s) well being and growth
- Set table and served children teaching proper table manners
- Over saw children during play and activities to ensure children were safe and healthy
Pre-School Teacher
Childrens Garden
07.2011 - 11.2017
- Supervised children in daily activities
- Conducted frequent parent teacher conferences
- Implemented weekly curriculum
- Kept and maintained a clean and organized classroom
- Reported accidents and incidents to parents as needed
- Attended training’s to strengthen my abilities as a teacher
Education
High School Diploma -
Onate High School
las cruces, nmSkills
- Customer Support
- Information Updates
- Administrative and Office Support
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Effective communication skills
- Multitasking ability
- Task prioritization
- Professionalism
LANGUAGES
Spanish
Fluent
Timeline
Family Assistance Analyst
State of New Mexico
10.2023 - 12.2025
Member Service Representative
La Clinica De Familia
01.2020 - 10.2023
Care Giver
Kids Kountry
08.2018 - 05.2019
Pre-School Teacher
Childrens Garden
07.2011 - 11.2017
High School Diploma -
Onate High School
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