Crystal Diaz
Queens,NY
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ERMC Aviation LLC
Queens, New York
08.2023 - 02.2025
- Assisted customers with inquiries and resolved issues promptly.
- Handled customer complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Membership Consultant
New York Sports Club
Queens, New York
08.2017 - 11.2022
- Educated clients on membership options and club amenities during tours.
- Assisted with onboarding new members, ensuring smooth integration into the club community.
- Provided exceptional customer service, addressing member questions and concerns promptly.
- Organized fitness workshops to promote member engagement and retention efforts.
- Maintained accurate records of all membership transactions including renewals, cancellations, and upgrades.
- Completed facility tours to demonstrate value of membership and describe key features.
- Assisted with marketing campaigns targeted towards potential members in the community.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Front Desk Associate
Equinox
Manhattan, New York
01.2019 - 05.2022
- Managed reservations and coordinated check-in/check-out processes efficiently.
- Scheduled fitness classes and personal training sessions, coordinated appointments, and ensured proper trainer availability.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
Education
High School Diploma -
Long Island City High School
Queens, NYSkills
- Customer relationship management (CRM)
- Complaint resolution
- Product knowledge
- Data entry
- Database management
- Customer engagement
- Microsoft Office Suite
- Multitasking and organization
- Fitness program promotion
- Cash handling and payment processing
- Event coordination
- Gym management software
- Timekeeping software
- Appointment scheduling
- Client onboarding
- Hospitality and accommodation
- Creative problem solving
- Adaptability and flexibility
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
ERMC Aviation LLC
08.2023 - 02.2025
Front Desk Associate
Equinox
01.2019 - 05.2022
Membership Consultant
New York Sports Club
08.2017 - 11.2022
High School Diploma -
Long Island City High School