Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Open To Work

Crystal Diaz

Azle,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Office Manager/Human Resources ManagerOffice ManagerCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Azle, TXFort Worth, TXWeatherford, TXDenton, TX
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid sick leave4-day work week

Summary

Dynamic Office Manager with a proven track record at Sanitize San Diego, enhancing productivity through streamlined processes and effective staff management. Skilled in payroll processing and customer relations, I fostered a collaborative environment that improved team efficiency and client satisfaction. Committed to operational excellence and employee development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager/Human Resources Manager

Sanitize San Diego
San Diego, CA
04.2021 - 02.2025
  • Streamlined administrative processes, enhancing productivity and reducing operational delays.
  • Coordinated staff schedules, optimizing coverage for peak service times and improving team efficiency.
  • Implemented inventory management systems, ensuring timely procurement of office supplies and equipment.
  • Developed standard operating procedures, promoting consistency in administrative tasks across the organization.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Completed bi-weekly payroll for 73 employees.

Office Manager

Matrix Plumbing and Services
San Diego, CA
06.2017 - 05.2023
  • Managed daily office operations to ensure efficient workflow and productivity.
  • Coordinated scheduling for service appointments, optimizing technician deployment and customer satisfaction.
  • Oversaw inventory management, ensuring availability of essential supplies and reducing delays.
  • Implemented filing systems to streamline document retrieval and enhance office organization.
  • Trained new staff on administrative procedures, fostering a collaborative work environment.
  • Developed standard operating procedures to improve process efficiency across administrative tasks.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Completed bi-weekly payroll for eight employees.

Customer Service Representative

Sharp Health Plan
San Diego, CA
02.2012 - 05.2014
  • Assisted over 80 clients in navigating health plan options, ensuring clear understanding of benefits and services per day.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction with support services.
  • Processed membership applications and updates, maintaining accurate records in CRM system.
  • Trained new staff on customer service protocols and best practices for client interactions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma - Diploma

Point Loma High School
San Diego, CA
06.1997

Skills

Staff training

Customer service

Office management

Billing

Payroll and budgeting

Expense reporting

Certification

  • Quick Books
  • Excel
  • Word
  • Dispatch and accounting system

Skyboss

Jobbers

Timeline

Office Manager/Human Resources Manager

Sanitize San Diego
04.2021 - 02.2025

Office Manager

Matrix Plumbing and Services
06.2017 - 05.2023

Customer Service Representative

Sharp Health Plan
02.2012 - 05.2014

High School Diploma - Diploma

Point Loma High School

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