Crystal Dickens
Washington
Summary
Dynamic professional with extensive experience at Safeway, excelling in team building and conflict resolution. Proven track record of enhancing customer satisfaction through exceptional service and effective employee training. Skilled in inventory control and problem-solving, driving operational efficiency and fostering a collaborative work environment. Committed to achieving high performance and quality assurance standards.
Club management professional with extensive experience in overseeing daily operations and improving member satisfaction. Focused on fostering collaborative team environment and achieving consistent results. Reliable and adaptable, known for strong organizational and interpersonal skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
30
30
years of professional experience
Work History
Assistant Club Manager
Bj's Wholesale Club
05.2024 - Current
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
- Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Developed engaging social media content to promote upcoming events or highlight recent successes at the club.
- Built strong relationships with members through active listening, empathy, and personalized attention.
- Mentored new employees during their onboarding process to ensure a smooth transition into their role.
- Supported club operations by managing schedules, staff training, and inventory control.
- Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.
- Collaborated with management team to develop marketing strategies for membership growth and event promotion.
- Continuously updated industry knowledge through professional development courses or attending relevant conferences.
- Maintained high standards of cleanliness throughout the facility by coordinating regular maintenance and cleaning tasks with staff.
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Increased staff performance and engagement via motivational leadership.
- Conducted regular evaluations of staff to drive quality service and customer satisfaction.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Director
Safeway
10.2017 - 05.2024
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Supervised employees and different store departments.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Regularly monitored sales data to identify trends and adjust inventory levels accordingly.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Checked employee break times and schedule adherence.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Reported problems with employees, products or service to store manager.
- Reduced employee turnover by implementing comprehensive training programs and providing regular feedback on performance.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Responded to customer complaints and comments.
- Double-checked product pricing and displays.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Streamlined inventory management processes for increased efficiency and reduced waste.
- Oversaw cash handling activities ensuring accuracy and security during transactions.
- Answered product questions and assisted customers in selection and checkout.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
- Answered questions about store policies and addressed customer concerns.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Security Systems Technician
McDean
07.2019 - 04.2022
- Maintained detailed records of completed work orders, allowing for efficient tracking of service history and warranty information.
- Collaborated effectively with team members to complete large-scale installation projects within tight deadlines.
- Assisted in the development of customized security solutions, tailoring components based on individual client specifications.
- Delivered comprehensive training sessions to clients on the proper usage of their new security systems, ensuring optimal functionality and user confidence.
- Reduced false alarms by calibrating motion detectors and adjusting system settings as needed.
- Enhanced security system performance by conducting regular maintenance and troubleshooting tasks.
- Demonstrated strong attention to detail through accurate documentation of system schematics and wiring diagrams during installation processes.
- Optimized security system configurations to meet clients'' unique needs and requirements.
- Kept up-to-date with industry trends and technological advancements, applying this knowledge to enhance system performance for clients.
- Performed thorough testing procedures post-installation, validating that all components were functioning as intended before final project sign-off from clients.
- Upheld strict safety standards throughout all tasks performed, minimizing workplace accidents and ensuring compliance with OSHA regulations.
- Streamlined communication between departments by proactively sharing updates on project progress, resulting in more efficient collaboration among teams.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Read and understood product manuals and blueprints.
- Fully installed fire alarms and various security devices.
- Responded to maintenance calls and troubleshot devices.
Premises Technician
AT&T Broadband
03.2016 - 09.2017
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Maintained company vehicle and company equipment.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
- Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
- Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
- Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
- Read and deciphered graphs and blueprints.
- Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
- Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Installed and configured new devices and system components.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Network Operations Engineer
Comcast
07.2005 - 03.2016
- Collaborated on large-scale projects that resulted in significant cost savings through resource optimization techniques.
- Increased network efficiency by implementing and maintaining robust infrastructure systems.
- Reduced response times to network incidents with thorough documentation and efficient escalation procedures.
- Managed vendor relationships effectively, negotiating contracts that aligned with organizational goals while reducing costs substantially.
- Streamlined internal processes by automating routine tasks using scripting languages such as Python and Bash.
- Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
- Conducted comprehensive risk assessments to identify potential vulnerabilities within the organization''s networks.
- Developed customized solutions for clients'' unique networking requirements, resulting in improved customer satisfaction rates.
- Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
- Ensured data security by deploying advanced firewall configurations, intrusion detection systems, and encryption protocols.
- Optimized network performance through regular audits, identifying areas of improvement and implementing necessary changes.
- Delivered training sessions to junior engineers, fostering a culture of knowledge sharing and collaboration within the team.
- Spearheaded the planning and execution of complex network migrations, minimizing downtime and ensuring business continuity.
- Enhanced system uptime by proactively monitoring and troubleshooting network issues.
- Contributed to the achievement of departmental objectives by adhering to best practices in change management, ensuring smooth transitions during network updates or modifications.
- Closed first-time tickets quickly and met resolution volume requirements.
- Configured IP assignment, core network configuration, and DNS setup for new users.
Headend Technician
Starpower/RCN
04.2000 - 07.2005
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Optimized network performance, conducting regular updates and patches to software systems.
- Facilitated seamless software upgrades, minimizing disruptions to daily operations.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Optimized operational workflows by integrating cutting-edge technology solutions.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
Service Technician
District Cablevision
04.1995 - 04.2000
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Education
High School Diploma -
Mckinley Technology School
Washington, DC06-1993
Skills
- Team building
- Inventory control
- Conflict resolution
- Employee training
- Quality assurance
- Staff scheduling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking capacity
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team leadership
- Verbal and written communication
- Decision-making
- Adaptability and flexibility
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Club Manager
Bj's Wholesale Club
05.2024 - Current
Security Systems Technician
McDean
07.2019 - 04.2022
Assistant Store Director
Safeway
10.2017 - 05.2024
Premises Technician
AT&T Broadband
03.2016 - 09.2017
Network Operations Engineer
Comcast
07.2005 - 03.2016
Headend Technician
Starpower/RCN
04.2000 - 07.2005
Service Technician
District Cablevision
04.1995 - 04.2000
High School Diploma -
Mckinley Technology School
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