Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Dilday

Bryan,TX

Summary

Personable and dedicated Administrative Clerk and Customer Service Representative providing skills to prioritize and multitask in fast-paced working environment. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

PFS WEB
Lavon, TX
01.2022 - 09.2022
  • Answered inbound calls from Dental Clinics in a professional and courteous manner
  • Assisted Dental Clinics and Offices with submitting product orders, making account payments, and updating account information with 100% accuracy
  • Expertly submitted claims regarding lost or missing shipments
  • Maintained excellent communication with UPS partners in order to assist with replacement orders, labels and return notes.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

ADMINISTRATIVE CLERK

Coastal Equipment Company
Jacksonville , NC
11.2016 - 03.2017
  • Managed daily office operations, including scheduling appointments, managing incoming calls and prepared logistical logs.
  • Provided front office support to clients entering the building.
  • Expertly utilized company programs to edit and submit warehouse orders and supplies accurately.
  • Greeted visitors and provided them with assistance.
  • Answered incoming phone calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for high end clients, customers, and other visitors for company keyholders.
  • Maintained a neat reception area by organizing materials and maintaining a clean and professional work space.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Organized conference room reservations for strategic meetings and events.
  • Provided excellent and professional customer service at all times while interacting with both internal partners and external customers.
  • Performed data entry duties to update client information in databases.
  • Provided assistance to other departments when needed.
  • Answered inquiries from customers regarding services or products offered by the company.
  • Created purchase orders for various vendors in accordance with company procedures.
  • Provided administrative support to the executive team.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Answered telephones, directed calls and took messages.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Completed and mailed contracts, invoices or checks.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.

ADMINISTRATIVE ASSISTANT

Thornton Laboratories
Tampa, FL
10.2013 - 10.2015
  • Used strong organizational skills to create accurate client invoices which required keen attention to detail due to sensitive client information, and disperse the invoices electronically or via mail services in a timely manner.
  • Scheduled water testing for clients by utilizing and maintaining accurate spreadsheets with the use of programs such as Microsoft Office and Outlook
  • Performed a wide range of clerical duties with minimal to no supervision that included organization, faxing, filing, and answering calls for key stakeholders.
  • Managed incoming calls while providing information and transferred callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing and expediting orders.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines and report malfunctions to the IT department when needed.
  • Scheduled appointments between corporate clients, temporary clients, internal staff members and business owners.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Maintained accurate department and customer records.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

CUSTOMER SERVICE REPRESENTATIVE

Convergys
Jacksonville , NC
09.2012 - 08.2013
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Set up and activated customer accounts.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

CASHIER/SALES ASSOCIATE

Babies R Us
Tampa, FL
09.2009 - 09.2011
  • Greeted customers upon entering the store with professionalism and a smile.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

CHAMBERLAIN HIGH SCHOOL
Tampa, FL
06.2008

Skills

  • Expert Communication
  • Adept Computer Skills using Microsoft Suites
  • Exceptional Time Management and Interpersonal Skills
  • Gifted Transferable Skills
  • Appointment Scheduling
  • Account Updating
  • Data Entry
  • Office Equipment Proficiency
  • Customer Relations
  • Microsoft Outlook
  • Microsoft Excel
  • Coordination
  • Administrative Support
  • Positive and Professional
  • Active Listening
  • Problem Resolution
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Reading Comprehension
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Multi-Task Management
  • Call Center Operations
  • Order Processing
  • Microsoft PowerPoint
  • Payment Processing

Timeline

CUSTOMER SERVICE REPRESENTATIVE

PFS WEB
01.2022 - 09.2022

ADMINISTRATIVE CLERK

Coastal Equipment Company
11.2016 - 03.2017

ADMINISTRATIVE ASSISTANT

Thornton Laboratories
10.2013 - 10.2015

CUSTOMER SERVICE REPRESENTATIVE

Convergys
09.2012 - 08.2013

CASHIER/SALES ASSOCIATE

Babies R Us
09.2009 - 09.2011

High School Diploma -

CHAMBERLAIN HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Crystal Dilday