Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Crystal Dillehay

Crystal Dillehay

Call Agent
Portland,TN

Summary

Self-driven Outbound Lead experienced in providing quality prospects to sales teams. Prospects and produces 50+ cold calls to targeted markets while coordinating with the team in lead generation efforts to qualify prospective customers. Manages and nurtures opportunities to facilitate progression through sales funnel. Outbound Call Agent with 3+ years of experience generating revenue through outbound calls to prospective customers. Offers exceptional service, product knowledge and effective products to best fit customer needs. Acts as first point of contact with new customers and manages and works with existing customers through repeat sales experiences. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure a Call Agent position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I always have a positive attitude and very customer service friendly. If you will be willing to give me a chance I would be greatly appreciated to prove to you will not regret it.

Overview

3
3
years of professional experience

Work History

Outbound Call Center Agent

Med Advantage Advisor
09.2020 - Current
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Increased sales by effectively presenting product information and persuading potential customers to make purchases.
  • Reduced call handling time by efficiently navigating through customer databases and CRM systems.
  • Enhanced team performance with consistent attainment of individual and group targets.
  • Try to find the best plan for the customers needs.
  • Help them with any issues the customer has with there plan

Chat Support Representative

Med Advantage Advisor
09.2020 - Current
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
  • Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.

Education

N/A - Pharmacy Technician

National College
Nashville, TN

Graduated -

Aaron Christian Acadamy (Homechool)
Hendersonville, TN
05.2006

Skills

  • Needs Assessment
  • Lead Sourcing
  • Continuous Improvement
  • Outbound Sales
  • Customer help
  • Chat experience for customer service
  • Fast typing skills
  • Microsoft experience
  • Familiar with Convoso and Chase outbound call experience
  • Customer Engagement
  • Information Updates
  • Online Chat
  • Customer Interaction
  • Customer Service
  • Call Centers
  • Professional Relationships
  • Quality Control Standards
  • Team Oversight
  • Support Services
  • Past Due Account Management
  • Data Integrity
  • Client Inquiries
  • Telephone Etiquette
  • Performance Goals
  • Remediation Activities
  • Client Satisfaction
  • Writing Skills
  • Performance Feedback
  • Revenue Quotas
  • Collaborative Environments
  • Queue Management
  • Strong Telephone Etiquette
  • Needs Assessment
  • Client Needs Assessment
  • Management Interaction
  • Customer Education
  • Customer Loyalty
  • Issue Escalation
  • Cold Calling
  • Special Requests
  • Team Goals
  • Call Control
  • Account Changes
  • Trained in Salesforce
  • Customer Service and Assistance
  • Loyalty Programs
  • Document and Records Management
  • Health Insurance Industry Knowledge
  • Communications Support
  • Creative Solutions
  • Microsoft Office
  • Team Leadership
  • Patient Profiles
  • Client Support
  • Billing Adjustments and Refunds
  • Sales Quota Achievement
  • Calm and Professional Under Pressure
  • Effective Customer Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Outbound Call Center Agent

Med Advantage Advisor
09.2020 - Current

Chat Support Representative

Med Advantage Advisor
09.2020 - Current

N/A - Pharmacy Technician

National College

Graduated -

Aaron Christian Acadamy (Homechool)
Crystal DillehayCall Agent