Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Dixon

Newport News,VA

Summary

Dynamic supervisor with a proven track record at Forever 21, excelling in training and mentoring staff while enhancing customer service. Leveraged strong leadership to boost team productivity and optimize workflows, achieving significant improvements in operational efficiency. Skilled in cash handling and inventory management, ensuring a well-organized and customer-focused environment.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

4
4
years of professional experience

Work History

Supervisor

Forever 21
06.2022 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Handle scheduling
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle all deposit
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Open and close store if needed
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Optimized scheduling to ensure full coverage during peak hours without limited staff, balancing customer service with cost efficiency.
  • Manage over 30 incoming calls, emails and faxes per day from customers

Shift Leader

Dollar General
12.2019 - 04.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Approximately managed 30 incoming calls, emails and faxes per day from customers
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Check in truck using HHT
  • Open and close store
  • Make bank deposit

Education

High School Diploma -

Largo
Upper Marlboro, MD
06.2021

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Team building
  • Cash handling
  • Use excel Microsoft
  • Verbal and written communication
  • Coaching and mentoring
  • Organizational skills
  • Professionalism
  • Professional demeanor
  • Teamwork

Timeline

Supervisor

Forever 21
06.2022 - 05.2024

Shift Leader

Dollar General
12.2019 - 04.2022

High School Diploma -

Largo

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