Crystal Dodge
Waldorf,MD
Summary
Graduate of The University of Maryland Global Campus with a Master’s Degree in Health Management. Looking to advance my career in the healthcare field and obtain a management position where my knowledge, education, and experience can be applied towards successfully fulfilling a healthcare management role.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
20
20
years of professional experience
Work History
Authorization Team Lead/Front Office Supervisor
Vascular Institute of Virginia
04.2022 - Current
- Manage authorization representatives and front office staff for all four offices and train new staff on obtaining prior authorizations and front desk responsibilities
- Oversee auth reps obtaining all authorizations for multiple offices and scheduled surgeries for various Hospitals
- Complete weekly tasks including denial reports, appeals, training, etc
- Medicare compliance and verifications for all Medicare patients
- Oversee the verification of patient's eligibility to receive medical treatment
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
Part Time Patient Access Facilities Admissions Coordinator
UMCRMC- University of Maryland Charles Regional Medical Center
04.2022 - Current
- Pre-register patients for Labor & Delivery, Nursery, and direct admits from other hospitals or physician offices
- Collect co-pays, deductibles, and patient demographic and insurance information
- Assist when needed in training new Registrars and Bed board coordinators
- Complete various different reports for audits, errors and insurance issues
- EPIC super user
- Oversee the verification of patient's eligibility to receive medical treatment
- Review admission and disposition orders for accuracy
- Maintain daily and monthly reports
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
Surgical Scheduler
Harbor Heights Surgery Center
06.2020 - 04.2022
- Schedule surgeries for multiple specialties including orthopedic, podiatry, pain management, ENT, and general surgery
- In charge of all medical records
- Insurance verification and authorizations
- Scan and maintain all patient medical records including medical records releases
- Oversee the verification of patient's eligibility to receive medical treatment
- Review surgery admission and surgery disposition orders for accuracy
- Train new staff in various processes involving admissions and dispositions
- Maintain daily and monthly audit reports
Scheduler/Pre-Authorization Specialist
UMCRMC- University of Maryland Charles Regional Medical Center
10.2016 - 04.2022
- Obtained health insurance information and verify all insurances through Epic EMR verification system as well as online insurance websites
- Scheduled patients for appointments for various different departments
- Assigned ICD 10/CPT coding on all scheduled appointments
- Obtain authorizations for radiology, infusions, OB, surgeries and laboratory procedures
- Pre-register patients for L&D, Nursery, and direct admits from other hospitals or physician offices
- Collect co-pays, deductibles, and patient demographic and insurance information
- Print out and discuss billing inquiries with patients
- Assist in training new Registrars and Bed board coordinators as needed
- Coordinate patient admission into hospital by given criteria
- Complete various different reports for audits, errors and insurance issues
- EPIC super user
- Oversee the verification of patient's eligibility to receive medical treatment
- Review admission and disposition orders for accuracy
- Train new staff in various processes involving admissions and dispositions
- Maintain daily and monthly reports
Secretary/ Bed Board Coordinator
MedStar Southern Maryland Hospital Center
09.2008 - 10.2012
- Completed daily clerical task from answering phones to collecting patient co-pays
- Entered doctor's orders into the HBOC System when EMR was unavailable
- Coordinated patient admission into the hospital by given criteria
- Oversee the verification of patient's eligibility to receive medical treatment
- Review admission and disposition orders for accuracy
- Train new staff in various processes involving admissions and dispositions
- Maintain daily and monthly reports
Medical Receptionist/ Assistant
Cambridge Pediatrics
09.2004 - 09.2009
- Administered certain treatments to patients as instructed
- Collected patients vitals and bio-samples
- Completed insurance verifications and authorizations
- Completed daily clerical task from answering phones to appointment scheduling
Education
Master’s Degree - Health Management
University of Maryland Global Campus
12.2022
Bachelor’s Degree - Health Management
University of Maryland Global Campus
12.2018
Associates Degree - General Studies
College of Southern Maryland
Laplata, MD12.2016
Certificate - Medical Coding and Billing
College of Southern Maryland
12.2014
Skills
- Scheduling
- Supervising
- Customer Service
- Collections
- Medical Terminology
- Medical Billing
- Medical Records
- Data Entry
- Excel
- Fax
- Kronos
- Powerpoint
- Typing
- Word
- Windows
- Front Desk
- Patient Care
- ICD-10
- Medical Coding
- EMR Systems
- CPT Coding
- Insurance Verification
- Medical Scheduling
- HIPAA
- Medical Office Experience
- Anatomy Knowledge
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Quality control
- Workplace safety
- Schedule management
- Employee evaluation
- Employee training
- Workflow management
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Team motivation
- Staff training
- People management
- Daily workflow improvement
- Staff education and training
- Leading team meetings
- Overseeing daily activities
- Evaluating employee work
- Team Check-ins
- Call center operations
- Leadership
- Excellent communication
- Active listening
- Organizational skills
- Multitasking Abilities
Timeline
Authorization Team Lead/Front Office Supervisor
Vascular Institute of Virginia
04.2022 - Current
Part Time Patient Access Facilities Admissions Coordinator
UMCRMC- University of Maryland Charles Regional Medical Center
04.2022 - Current
Surgical Scheduler
Harbor Heights Surgery Center
06.2020 - 04.2022
Scheduler/Pre-Authorization Specialist
UMCRMC- University of Maryland Charles Regional Medical Center
10.2016 - 04.2022
Secretary/ Bed Board Coordinator
MedStar Southern Maryland Hospital Center
09.2008 - 10.2012
Medical Receptionist/ Assistant
Cambridge Pediatrics
09.2004 - 09.2009
Associates Degree - General Studies
College of Southern Maryland
Certificate - Medical Coding and Billing
College of Southern Maryland
Master’s Degree - Health Management
University of Maryland Global Campus
Bachelor’s Degree - Health Management
University of Maryland Global Campus
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