Crystal Doffing
Milaca,MN
Summary
To obtain a challenging leadership position applying creativity to problem solving Strategies and to always be open minded to learning and bringing better and more innovative management skills to the Company. While growing in mind to achieve optimum utilization of the resources around us in order to put forth the best image and outcome for the company.
Experienced commercial property management professional with strong focus on team collaboration and achieving results. Skilled in tenant relations, lease administration, and property maintenance coordination. Reliable, adaptable, and able to meet changing needs while ensuring operational efficiency. Known for excellent communication and problem-solving abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Multi Site Commercial Property Manager
Inventure Real Estate
10.2022 - Current
- As a multisite commercial property manager I see day-to-day operations complete budgets each fiscal year do inspections annuals
- Oversee construction projects and build outs
- Collect rents, create leases, execute showings and move outs. I also stay involved with the community
- Dedicated and hard working individual who strives to reach higher goals then anticipated .in order to meet higher levels or expectations.
- Improved overall workflow efficiency by implementing new software solutions for rent collection data management systems streamlining communication between onsite teams headquarters.
- Managed budgets for each property effectively to minimize expenses while maintaining high-quality living environments for residents.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
- Conducted regular site visits to assess property conditions, identify potential issues or areas of improvement, and ensure adherence to company standards.
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Developed effective emergency response plans with coordination from local authorities, ensuring the safety of tenants and staff in crisis situations.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
Multi-Site Property Manager
Brutger Equities Inc.
03.2019 - 10.2022
- Ensure 9 buildings properties are maintained in good operational condition
- Work with a 8 person on-site team to ensure systems are properly maintained and tenant's needs are addressed in a timely manner
- Oversee property related service contracts and building staff (landscaping, janitorial, site management)
- Responsible for assuring that capital projects are completed on time and within budget in cooperation with the construction group and/or third parties
- Maximize the value of the assigned properties by finding methods to reduce costs and increase efficiencies of building systems and services
- Responsible for assessing, developing and implementing short term, intermediate and long-term strategies which enhance value
- Responsible for ensuring that property specific compliance requirements are met as well investor needs and quotas are met
- Act as main point of contact for tenants from lease execution to lease expiration
- Provide new tenant orientation and ongoing enforcement of lease terms and violation
- Establish appropriate communication within tenant organizations to address administrative, leasing, and financial matters
- Manage tenant interface platform/software
- Report monthly and weekly deposits and invoices to accountant/bookkeeper regarding building operations and financial activity
- Ensure utilities are billed back to the tenants as required
- Ensure tenant and emergency contact lists are current for assigned properties
- Implement emergency response plan at assigned properties
- Competitively bid contracts for property services
- Ensure documents are properly maintained on the Shared Drive
- Ensure all tenant and vendor Contracts are up to date for assigned properties
- Complete property inspection reports annually
- Complete tenant move-in and move-out documentation
- Coordinate tenant related service request with maintenance team
- Serve in leadership and supervisory capacity
- Supervises on-site team both office, vendors and maintenance
- Facilitate effective communication skills and direction
- Provide direction and support to all employees and teams members
- Establish professional communicating relationships with all departments
- Contributed to company growth through participation in professional organizations, networking events, and industry conferences for continued learning and development opportunities.
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
- Improved overall workflow efficiency by implementing new software solutions for rent collection data management systems streamlining communication between onsite teams headquarters.
- Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
- Developed effective emergency response plans with coordination from local authorities, ensuring the safety of tenants and staff in crisis situations.
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices.
Property Manager
388 LLC /Uppal Properties /Domus Managment
02.2017 - 04.2019
- Multifamily Housing Specialist /HUD Compliance
- Property MOR, REACT and State Inspection Compliant
- Maintain employees for properties
- Rent Collection
- Asset retention / community involvement
- Phone/faxing /emails/interoffice memo
- Research /presentation planning/ Rent case study
Call Center Representative
Centracare
06.2017 - 05.2018
- Multi phone line inbound
- Scheduled Patients for multiple clinic
- Corresponded with Doctors and Nurses to get clinic best scheduling practices
Personal Care Attendant
Select Home Care
04.2009 - 03.2018
- Administer bedside or personal care, such as ambulation or personal hygiene assistance
- Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
Deposit Document Specialist
Woodlands National Bank
04.2016 - 04.2017
- Administrative tasks, answering multi-phone line, faxing, emailing, scanning, office tasks
- Full corporate check back for all branches
- Document filing, research and project management
Education
Multifamily Housing Sprecialist - PBRA Multifamiliy Housing section 8
Nan McKay and Associates
El Cajon, CA11.2024
Associates in Applied Science - Business Administration
Minnesota School of Business/Globe University
Waite Park, MN12.2015
License/Certificate - Cosmetology
St. Cloud Model College of Hair Design
Saint Cloud, MN05.2006
Skills
- Property Management
- Marketing
- Customer Service
- Microsoft Word Excel Outlook PowerPoint
- Accounts Payable
- Management Office Management
- Fair Housing Regulations Section 8 LIHTC
- Property Leasing Administration
- Risk Management Bookkeeping & Budgeting
- Hotel & Hospitality management experience
- Project management & Team management
- Customer relationship management
- Leadership & Supervising experience
- Account management Profit & loss
- Operations management
- Social media management
- Relationship management Conflict management Client communication Dispute resolution Negotiation
- Business Development
- Senior leadership Mentoring Team leadership
- Events management
- Vendor management Contract negotiation Building inspections
- Compliance enforcement Risk management
- Portfolio management Contract management Operational efficiency
- Rent collection Eviction processes
- Capital improvements Facility management
- Property marketing Sustainability practices
- Space planning Lease renewals
- Site management Building maintenance
- Building security Service contracts Emergency response
- Client retention Tenant screening
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Multiple staff members.
Certification
Multifamily Housing Specialist, 08/01/18, Present, Comprehensive training on the HUD Handbook 4350.3 REV-1, including eligibility, screening and selection, admission, rent calculation, re-certification, termination, and a discussion of HUD's multifamily systems.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Multi Site Commercial Property Manager
Inventure Real Estate
10.2022 - Current
Multi-Site Property Manager
Brutger Equities Inc.
03.2019 - 10.2022
Call Center Representative
Centracare
06.2017 - 05.2018
Property Manager
388 LLC /Uppal Properties /Domus Managment
02.2017 - 04.2019
Deposit Document Specialist
Woodlands National Bank
04.2016 - 04.2017
Personal Care Attendant
Select Home Care
04.2009 - 03.2018
Associates in Applied Science - Business Administration
Minnesota School of Business/Globe University
License/Certificate - Cosmetology
St. Cloud Model College of Hair Design
Multifamily Housing Sprecialist - PBRA Multifamiliy Housing section 8
Nan McKay and Associates
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