Summary
Knowledgeable and dedicated professional with extensive experience in Oil & Gas industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Texas Home Pros
04.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
Project Coordinator
C-Automation, LLC
08.2016 - 03.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
- Performed on-site field surveys and wrote technical narratives to document processes and design changes.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Project Coordinator
Proserv
04.2006 - 08.2016
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Communicated with suppliers to reconcile invoice payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Completed financial reports to inform managers and stakeholders.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Transferred data and documents for smooth system migrations and software updates.
Education
No Degree - Accounting And Business Management
Certificate - Microsoft Excel 1, 2 & 3
- Continuing education in Microsoft Office
Skills
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Document and Records Management
- Information Inputting
- Customer Service and Assistance
- Microsoft Exchange
- Correcting Discrepancies
- Electronic Information Systems
- Team-Oriented and Cooperative
- Sales Report Generation
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