Crystal Dotson
Lancaster,CA
Summary
Proven leader in high-stakes environments, adept at emergency response and conflict de-escalation, honed across roles from Security Officer at Absolute Security International Inc. to Lead Flight Attendant. Excels in relationship building and superior customer service, ensuring safety and enhancing team collaboration. Skilled in report writing and incident reporting, demonstrating a commitment to excellence and results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Officer
Absolute Security International Inc.
07.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales Manager
Wastequip
02.2021 - 01.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Finance Install Coordinator
Environmental StoneWorks
06.2013 - 04.2020
- Negotiated favorable contracts with vendors for materials and services, achieving cost savings without compromising quality.
- Resolved any installation issues promptly, maintaining positive relationships with customers and vendors alike.
- Improved installation efficiency by streamlining processes and implementing best practices.
- Trained new Install Coordinators on company procedures, contributing to a more cohesive team environment.
Teacher
Indianapolis Public Schools
10.2005 - 11.2011
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead Flight Attendant
GoJet Airlines
10.2005 - 11.2011
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Education
Associate of Applied Science - Accounting
Harrison College
IndianapolisNo Degree - Early Childhood Education
Walden University
Minneapolis, MNSkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Detail Oriented
- Superior customer service
- Physical Fitness
- Emergency Response
- Complex Problem-Solving
- Relationship building and management
- Conflict de-escalation
- Crime Prevention
- Verbal and written communication
Affiliations
- Center for Leadership Development Alumni
- National Honor Society
Certification
- Basic Life Support, American Red Cross Training - expiration 05/2026
- Insurance certification 215 (Life, Health, Annuity)
- Florida Master Money Mentor, University of Florida
- CA guard card - expiration 06/2026
- Exposed firearm permit (9mm) - expiration 06/2026
- Certified Pharmacy Technician, CVS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeFull TimeGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Flexible work hoursWork-life balanceCareer advancementTimeline
Security Officer
Absolute Security International Inc.
07.2024 - Current
Sales Manager
Wastequip
02.2021 - 01.2024
Finance Install Coordinator
Environmental StoneWorks
06.2013 - 04.2020
Teacher
Indianapolis Public Schools
10.2005 - 11.2011
Lead Flight Attendant
GoJet Airlines
10.2005 - 11.2011
Associate of Applied Science - Accounting
Harrison College
No Degree - Early Childhood Education
Walden University
- Basic Life Support, American Red Cross Training - expiration 05/2026
- Insurance certification 215 (Life, Health, Annuity)
- Florida Master Money Mentor, University of Florida
- CA guard card - expiration 06/2026
- Exposed firearm permit (9mm) - expiration 06/2026
- Certified Pharmacy Technician, CVS
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