Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CRYSTAL DOTY

Carlsbad,TX

Summary

Seasoned Customer Service Coach with proven experience in fostering team productivity and customer satisfaction. Strengths include conflict resolution, performance improvement strategies, and coaching techniques that enhance employee skills and effectiveness. Successful track record of developing high-performing teams through motivational leadership and implementation of innovative training programs.

Overview

20
20
years of professional experience

Work History

Customer Service Coach

FOUNDEVER
San Angelo, TX
02.2020 - Current
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Created reports to track agent performance metrics such as average handle time, resolution rate.
  • Conducted one-on-one sessions with customer service agents to review job duties and responsibilities.
  • Analyzed customer feedback surveys to identify areas of improvement in customer service processes.
  • Audited customer service calls for accuracy and compliance with company standards.
  • Provided technical support over phone or email when needed.

Waitress

Sutton County Steak House
Sonora, TX
01.2015 - 02.2020
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

High School Diploma - General High School Curriculum

Bay High School
Panama City, FLORIDA
05-2022

Skills

  • Role Playing
  • Job Skill Building
  • Leadership Development
  • Active Listening
  • Data Entry
  • Quality Assurance
  • Coaching and Development
  • Time management abilities
  • Continuous Improvement
  • Compliance Training
  • Call Monitoring
  • Feedback Analysis
  • Task Delegation
  • Complaint Handling

Accomplishments

  • Top Coach for CPS Energy for June, July and August 2024

Timeline

Customer Service Coach

FOUNDEVER
02.2020 - Current

Waitress

Sutton County Steak House
01.2015 - 02.2020

High School Diploma - General High School Curriculum

Bay High School

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