Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Crystal Douglas

Salisbury,MD

Summary

Dynamic leader with a proven track record at Darling Ingredients, adept in operations management and strategic planning. Skilled in both procurement management and fostering strong interpersonal relationships, I excel in optimizing processes and driving organizational success. Achieved significant improvements in inventory management and customer satisfaction, demonstrating a commitment to excellence and efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner

lolita's cleaning service llc
Salisbury, United States
06.2022 - Current
  • I do bids for projects/manage sites/oversee day to day tasks/commercial buildings only
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Maintained a high standard of customer service through quality assurance checks
  • Negotiated contracts and agreements with business partners, vendors, and customers
  • Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
  • Make sure everything is clean and disinfected
  • Building client base

Purchasing Manager/Office Manager

Darling Ingredients
Linkwood, United States
01.2019 - 12.2024
  • Budgets/oversee employees 140+/SOX complaints/ Inventory of $2.5 million in products per week and $4 million in warehouse parts every three months.
  • Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment, and managing calendars.
  • Resolved customer inquiries and complaints with timeliness and professionalism.
  • Created and maintained filing systems to ensure accurate record-keeping.
  • Utilized excellent organizational skills to prioritize tasks effectively.
  • Trained and onboarded new office staff members.
  • Purchased office supplies and equipment to replenish inventory.
  • Delivered quality customer service to staff and customers.
  • Processed payrolls on a biweekly basis using accounting software.
  • Implemented office procedures, creating streamlined processes.
  • Optimized office policies, meeting internal needs while upholding organizational standards.

CNA/GNA RESIDENTIAL MANAGER

Alyria Healthcare
Salisbury, United States
06.2015 - 06.2021
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
  • Completed daily documentation and charts regarding patient care and input reports into practice databases

CDL A OTR DRIVER

Alyria Healthcare
Carlisle, United States
08.2018 - 01.2019
  • Managed loading and unloading operations including securing cargo according to DOT regulations utilizing straps, chains, load bars, blocks
  • Efficiently coordinated with shippers and receivers regarding appointment times and arrival status updates
  • Responded promptly and professionally to emergency situations requiring quick decision making skills

HOUSE MANAGER

The Arc of Southern Maryland
Prince Frederick, United States
05.2015 - 06.2018
  • Oversaw day-to-day home operations in compliance with regulations and company standards
  • Ensured compliance with all relevant health and safety regulations throughout the property
  • Demonstrated ability to identify areas for improvement within the organization and develop strategies for implementation
  • Organized special events such as parties or meetings according to client specifications
  • Reviewed and modified plans to reflect changes in client needs, preferences, and progress
  • Implemented procedures for inventory control to maintain adequate supplies at all times
  • Monitored and managed budget for the house and staff, ensuring budget goals were met
  • Interacted with guests to ensure satisfaction and address any issues or complaints
  • Completed environmental checks to verify maintained and safe home and living areas

OPTICIAN/FLOOR MANAGER

National Vision
Baltimore, United States
03.2008 - 05.2015
  • Verified insurance by contacting insurance companies for authorizations and co-pay information
  • Prepared invoices for insurance companies detailing the cost of services rendered
  • Resolved customer complaints in a professional manner while demonstrating empathy
  • Maintained accurate records of customer orders and prescriptions using a computerized system
  • Provided excellent customer service to patients, ensuring their satisfaction with the services provided
  • Assisted customers in selecting fashionable frames that complemented their facial features
  • Educated customers on lens types, frames, tints and coatings available in order to help them make informed decisions

Education

High School -

Parkville High School
Parkville, United States
06.1999

Skills

  • Record keeping
  • Organizational skills
  • Purchasing/Procurement
  • Customer Support/Service
  • Accounting Software
  • Budgeting
  • Inventory Management
  • safety compliance
  • Data entry
  • Document Management
  • Office Management
  • Operations Management
  • Oracle
  • Microsoft Outlook
  • Problem Solving Skills
  • SAP
  • Sarbanes-Oxley Act (SOX)
  • Time Management
  • Procurement Management
  • Resolve Customer Issues
  • Process Development
  • Procedure implementation
  • Process Improvement
  • Documentation
  • Strategic Planning
  • Organizational Development/Management
  • Communication Skills
  • Internal audit
  • Recruiting/Staffing/Hiring
  • Information/Data Security (InfoSec)
  • Operations
  • Marketing
  • Sales management
  • Project management
  • Staff management
  • Financial management
  • Team oversight

Languages

English, Intermediate

Certification

management training

team building

Timeline

Owner

lolita's cleaning service llc
06.2022 - Current

Purchasing Manager/Office Manager

Darling Ingredients
01.2019 - 12.2024

CDL A OTR DRIVER

Alyria Healthcare
08.2018 - 01.2019

CNA/GNA RESIDENTIAL MANAGER

Alyria Healthcare
06.2015 - 06.2021

HOUSE MANAGER

The Arc of Southern Maryland
05.2015 - 06.2018

OPTICIAN/FLOOR MANAGER

National Vision
03.2008 - 05.2015

High School -

Parkville High School

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Crystal Douglas