Crystal Drake
Rockville,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals. Dedicated server professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Manager and Server
Woodside Deli
Rockville, MD
08.2014 - 07.2022
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
GED -
Sherwood High School
Sandy Spring, MD07.2006
Skills
- Managing Deliveries
- Front of House Management
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Training New Hires
- Money Handling
- Staff Scheduling
- Table Preparation
- Calm and Pleasant Demeanor
- Managing Reservations and Large Parties
Timeline
Manager and Server
Woodside Deli
08.2014 - 07.2022
GED -
Sherwood High School
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