Crystal Duldulao
Porterville,CA
Summary
Dedicated and self-motivated professional with over a decade of experience in the medical field, specializing in providing superior care as a medical assistant. Solid background as an outpatient coordinator/scheduler for the past year and a half. Committed to delivering exceptional service and support to patients and healthcare providers. Eager to leverage extensive knowledge and skills to contribute positively to a dynamic healthcare team.
Overview
12
12
years of professional experience
Work History
Extern
Sequoia Family Medical Center
09.2012
- 160 Extern Hours
- Record Patient’s medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
- Obtain medical information and measure their vital signs.
- Triage patients to examination rooms.
- Collect laboratory specimens.
- Immunizations/Vaccines
- Perform general Office duties, such as answering telephones, taking dictations, or completing insurance forms.
Outpatient Coordinator/Scheduler
Sierra View Medical Center
11.2023 - Current
- Enhanced patient experience by coordinating efficient outpatient scheduling and streamlining appointment processes.
- Trained new team members on department policies, procedures, and best practices to maintain consistency in quality care delivery across all staff roles.
- Provided excellent customer service, addressing concerns and answering questions from patients and family members.
- Developed strong relationships with physicians by maintaining open lines of communication and collaboration.
- Achieved high levels of patient satisfaction through empathetic listening and problem-solving skills.
- Coordinated insurance verification processes, ensuring timely billing and payment for services rendered.
- Reduced wait times for patients with effective time management and prioritization of tasks.
- Organized educational materials for patients, promoting a better understanding of treatment plans and expectations.
- Contributed to a positive work environment by fostering teamwork among colleagues and providing support when needed.
- Implemented process improvements to increase efficiency within various administrative tasks such as appointment confirmation calls or follow-up communications.
- Maintained accurate patient records, ensuring compliance with regulatory requirements and confidentiality guidelines.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Medical Assistant
Family Healthcare Network
11.2013 - Current
- Employee of the Month
- Family Practice, OB/GYN, Pediatrics
- Prepare patients for examination and treatments
- Administer injections and apply dressings
- Maintain supplies and stock rooms
- Collect Laboratory Specimens
- Quality Control of CLIA waived screening equipment
- Dispensary Inventory
- Update patient files and records
- Initiate DME referrals for patients
- Perform general office duties
- Covid19 Testing Team
- Autoclave
- Assist in Casting, Splinting, and Wound Care
- November 1, 2020
Medical Assistant
Sierra View Urology Center
03.2013 - 10.2013
- Prepare patients for examination and treatments.
- Administer injections and apply dressings.
- Maintain supplies and stock rooms.
- Collect Laboratory Specimens, tissue, log the specimens, and prepare them for testing.
- Schedule lab tests.
- Complete patient documentation.
- Update patient files and records.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Perform general office duties, such as answering telephones, collecting co-pays (cash, checks, credit card)
- Greet and Log in patients.
- Assist Physician examine and treat patients, handing them instruments, or materials to perform procedures.
- Assist in Procedures such as: Cystoscopy’s, Bladder Ultrasound, Prostate Ultrasounds, and Prostate Biopsies.
Education
Certificate - undefined
Milan Institute
Visalia, CA01.2012
High School Diploma - undefined
Monache High School
Porterville, CA01.2008
Skills
- Certified Medical Assistant
- CPR Certified
- Computer: MS Office/Outlook/Word/Excel
- Medical terminology
- Family practice
- Minor surgeries assistance
- EMR
- EKG
- Examination support
- Patient/family education
- Vital signs
- Assist with wound dressings
- Medications dispensing
Timeline
Outpatient Coordinator/Scheduler
Sierra View Medical Center
11.2023 - Current
Medical Assistant
Family Healthcare Network
11.2013 - Current
Medical Assistant
Sierra View Urology Center
03.2013 - 10.2013
Extern
Sequoia Family Medical Center
09.2012
Certificate - undefined
Milan Institute
High School Diploma - undefined
Monache High School
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