Crystal Dunn
Summary
Seasoned Account Services Specialist with 10 years of remote experience in customer success, marketing, and quality assurance within the banking and insurance field. Expert in managing client relationships, enhancing customer satisfaction, and driving marketing strategies. Proficient in communication, data visualization, and SEO. Seeking a remote role to leverage my skills and drive organizational success.
Overview
22
22
years of professional experience
Work History
Remote Account Services Representative
State National Companies/Markel Corporation
06.2018 - Current
- Nurture client relationships to ensure high levels of satisfaction. Develop and execute strategies to address customer needs and resolve issues promptly. Maintained a consistent client retention rate of 98% as of 2024.
- Collaborate with clients to implement and adjust marketing strategies, resulting in increased engagement.
- Conduct regular audits and quality checks on client accounts to ensure compliance with company standards and policies. Identify areas for improvement and implement corrective actions.
- Create and present data reports and visualizations to communicate performance metrics and insights to stakeholders.
- Facilitate clear and concise communication between clients and internal teams to ensure alignment on project goals and deliverables.
- Work closely with cross-functional teams to achieve project objectives and enhance client experience.
- Remote
Field Services Representative
State National Companies
03.2003 - 08.2018
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Psycology
Southern New Hampshire University
Manchester, NH01.2022
Skills
- Effective Communication
- Adaptability
- Customer Service
- Digital Proficiency
- Problem-Solving
- Time Management
- SEO
- Agile Methodology
- Cross-functional coordination
Timeline
Remote Account Services Representative
State National Companies/Markel Corporation
06.2018 - Current
Field Services Representative
State National Companies
03.2003 - 08.2018
Bachelor of Arts - Psycology
Southern New Hampshire University
Similar Profiles
KING VIRAJ LEGENDKING VIRAJ LEGEND
Claims Adjuster at Markel / State National InsuranceClaims Adjuster at Markel / State National Insurance
NATASHA JONESNATASHA JONES
Accountant – Finance and Treasury Operations at NGC Group of Companies - National Energy Corporation of Trinidad & Tobago LimitedAccountant – Finance and Treasury Operations at NGC Group of Companies - National Energy Corporation of Trinidad & Tobago Limited
Alison BurgessAlison Burgess
Regional President at Markel CorporationRegional President at Markel Corporation
Dominique LaneDominique Lane
MSR 2 Account Services (Remote ) at Navy Federal Credit UnionMSR 2 Account Services (Remote ) at Navy Federal Credit Union
Melissa SeebackMelissa Seeback
Patient Services Representative/Remote at Corewell HealthPatient Services Representative/Remote at Corewell Health